Retail Banking Manager

Placements24; Richards Bay; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Incentives

Leadership opportunities

Medical benefits

Retirement benefits

Training programs

Team-focused culture

Job summary

Placements24 invites applications for a Retail Banking Manager to lead our Richards Bay branch operations. You will drive performance, manage a team of banking professionals, and ensure exceptional customer service delivery in a fast-paced environment.

The role requires a strategic leader with a proven track record in retail banking, capable of implementing sales plans, motivating staff, and maintaining compliance with regulatory requirements within the Richards Bay area.

Qualifications

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field.
• Minimum of 5 years of experience in retail banking, with at least 2 years in a supervisory or management capacity.
• Proven track record of achieving sales targets and delivering excellent customer service.
• Strong leadership, communication, and interpersonal skills.
• In-depth knowledge of banking products, services, and regulatory requirements.
• Ability to work effectively under pressure and manage multiple priorities in the Richards Bay area.

Responsibilities

• Manage and motivate a team of tellers, customer service representatives, and financial advisors to achieve sales and service targets.
• Oversee all branch operations, ensuring compliance with banking regulations and internal policies.
• Develop and execute local sales and marketing strategies to attract new customers and deepen existing relationships.
• Provide exceptional customer service, resolving complex inquiries and complaints effectively.
• Monitor branch performance metrics, identify areas for improvement, and implement action plans.
• Conduct staff training and performance reviews to foster professional development and maintain high service standards.

Skills

Leadership

Communication

Interpersonal skills

Regulatory knowledge

Sales targets

Customer service

Banking product knowledge

Education

Bachelor's degree

Job description

About the Role

Our client is seeking a dynamic and customer-focused Retail Banking Manager to lead their branch operations in Richards Bay . This leadership role is responsible for driving branch performance, managing a team of banking professionals, and ensuring exceptional customer service delivery. You will oversee daily operations, implement sales strategies, and foster a positive and productive work environment. This is an exciting opportunity for an experienced banking professional to contribute to the growth and success of a leading financial institution in the KwaZulu-Natal region .

Key Responsibilities

• Manage and motivate a team of tellers, customer service representatives, and financial advisors to achieve sales and service targets.
• Oversee all branch operations, ensuring compliance with banking regulations and internal policies.
• Develop and execute local sales and marketing strategies to attract new customers and deepen existing relationships.
• Provide exceptional customer service, resolving complex inquiries and complaints effectively.
• Monitor branch performance metrics, identify areas for improvement, and implement action plans.
• Conduct staff training and performance reviews to foster professional development and maintain high service standards.

Requirements

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field.
• Minimum of 5 years of experience in retail banking, with at least 2 years in a supervisory or management capacity.
• Proven track record of achieving sales targets and delivering excellent customer service.
• Strong leadership, communication, and interpersonal skills.
• In-depth knowledge of banking products, services, and regulatory requirements.
• Ability to work effectively under pressure and manage multiple priorities in the Richards Bay area.

Benefits

• Competitive salary with performance-based incentives and bonuses.
• Opportunity to lead and develop a dedicated banking team.
• Comprehensive medical and retirement benefits.
• Extensive training programs and career advancement opportunities within the banking sector .
• A supportive branch culture focused on teamwork and customer satisfaction.