Head of Operations - E-commerce Logistics

Placements24; Bloemfontein; On-site; ZAR 1,200,000 - 1,900,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Medical aid

Retirement contributions

Job summary

Placements24 in Bloemfontein seeks a strategic Head of Operations to manage all logistics and fulfillment activities across the regional e-commerce network. You will lead inventory management, warehousing, order processing, shipping and returns, driving efficiency and cost effectiveness.

The role requires a hands-on leader with a data-driven mindset, capable of implementing new technologies, optimizing workflows and coaching a dedicated operations team to meet ambitious KPIs.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration or related field.
• Minimum 7 years of progressive operations leadership experience in ecommerce/logistics.
• Proven track record in warehouse and shipping processes, cost control, and service level delivery.
• Experience implementing WMS and related technologies; data-driven decision making.
• Strong leadership, team development and problem-solving skills.
• Knowledge of demand forecasting and inventory planning.

Responsibilities

• Oversee ecommerce logistics operations including warehouse management, inventory control, order processing, picking, packing and shipping.
• Develop and drive strategies to improve efficiency, reduce costs and enhance service quality.
• Lead and mentor the operations team; foster productivity, safety and accountability.
• Monitor KPIs such as on-time delivery, accuracy, turnover and cost per order; take corrective actions.
• Implement and optimize WMS and other technologies to improve throughput and accuracy.
• Ensure health and safety compliance within the fulfillment center; coordinate with other departments.

Skills

Leadership

Data-driven

Process improvement

Forecasting

KPIs

Stakeholder management

Education

Bachelor's degree in Logistics / Supply Chain Management / Business Administration

Tools

WMS

ERP systems

Inventory software

Job description

About the Role

Our client, a rapidly expanding e-commerce enterprise, is seeking a strategic and experienced Head of Operations to manage their logistics and fulfillment center operations in Bloemfontein . This critical role will oversee the entire operational chain, from inventory management and warehousing to order fulfillment, shipping, and returns, ensuring efficiency, accuracy, and cost-effectiveness. The ideal candidate will possess a strong background in logistics and supply chain management, coupled with exceptional leadership skills and a data-driven approach to problem-solving. This position is vital for scaling operations to meet growing customer demand and maintaining high service levels. We are looking for a hands-on leader committed to continuous improvement and operational excellence within the e-commerce space. The successful candidate will be responsible for optimizing workflows, implementing new technologies, and leading a dedicated operations team to achieve key performance indicators. This role is central to ensuring customer satisfaction through timely and accurate order delivery across the region. The position is based in Bloemfontein , offering a strategic hub for operations.

Key Responsibilities

• Oversee all aspects of e-commerce logistics operations, including warehouse management, inventory control, order processing, picking, packing, and shipping.
• Develop and implement operational strategies to improve efficiency, reduce costs, and enhance service quality.
• Manage and mentor the operations team, fostering a culture of productivity, safety, and accountability.
• Monitor key performance indicators (KPIs) such as order accuracy, on-time shipment rates, inventory turnover, and cost per order, implementing corrective actions as needed.
• Implement and manage warehouse management systems (WMS) and other relevant technologies to optimize operations.
• Ensure compliance with health and safety regulations within the fulfillment center.
• Collaborate with other departments, including customer service, procurement, and IT, to ensure seamless operations.
• Manage relationships with third-party logistics providers and carriers to ensure efficient and cost-effective transportation.

Requirements

• A Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• A minimum of 7 years of progressive experience in operations management, with a significant focus on e-commerce logistics and fulfillment.
• Proven experience in managing warehouse operations, inventory control, and shipping processes.
• Demonstrated success in implementing process improvements and utilizing WMS and other relevant technologies.
• Strong leadership, team management, and problem-solving skills.
• Excellent understanding of supply chain dynamics and the e-commerce fulfillment process.
• Ability to work effectively in a fast-paced, dynamic environment based in Bloemfontein .
• Experience with forecasting and demand planning for inventory management.

Benefits

Our client offers a competitive salary, performance bonuses, and a comprehensive benefits package including medical aid and retirement contributions.

This role presents a significant opportunity for career advancement within a growing e-commerce company.

Employees will benefit from a dynamic work environment, the chance to implement innovative operational strategies, and contribute directly to customer satisfaction.

The position is based in Bloemfontein , providing a central role in the company's logistical network.

Join our client and drive operational excellence in the exciting world of e-commerce.