E-commerce Operations & Logistics Manager

Placements24; Pretoria; Hybrid; ZAR 700,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Professional development

Collaborative environment

Benefits package

Job summary

Placements24 in Pretoria, Gauteng, is seeking an experienced E-commerce Operations and Logistics Manager to oversee supply chain and fulfilment. You will optimize inventory, warehousing, shipping and returns, leading a team to deliver exceptional customer service and cost-efficient operations.

The role requires a strong background in e-commerce logistics, analytical thinking and proven leadership in a dynamic environment, with hybrid work options between office and remote work in Pretoria.

Qualifications

• Bachelor’s degree in a related field and 5+ years in e-commerce ops/logistics.
• Proven track record in warehouse operations, inventory control and order fulfilment.
• Strong knowledge of supply chain principles and best practices.
• Experience with WMS and ERP systems; excellent analytical skills and vendor management.
• Ability to lead and develop a high-performing logistics team in a fast-paced environment.

Responsibilities

• Oversee e-commerce logistics, including inventory, warehousing, order fulfilment and shipping.
• Develop strategies to optimise warehouse operations for efficiency and cost savings.
• Manage relationships with 3PLs, carriers and suppliers.
• Ensure timely and accurate order processing and fulfilment to meet customer expectations.
• Maintain inventory control systems to minimise stockouts and overstocking.
• Develop and manage the logistics budget and identify cost-saving opportunities.
• Monitor KPIs such as accuracy, on-time delivery, and shipping costs.
• Analyse data to identify trends and bottlenecks, driving improvements.
• Lead and mentor warehouse and logistics teams to foster performance and growth.
• Stay updated with industry best practices and emerging tech in e-commerce logistics.

Skills

Supply chain management

Logistics operations

Warehouse management

WMS

ERP systems

Data analysis

Vendor management

Leadership

Excel

Education

Bachelor's degree in Supply Chain Management, Logistics, Business Administration

Tools

Warehouse Management Systems (WMS)

ERP systems

Microsoft Excel

Job description

About the Role

Our client, a leading online retailer, is seeking an experienced and results-oriented E-commerce Operations and Logistics Manager to oversee their supply chain and fulfillment processes in Pretoria , Gauteng . This crucial role involves optimizing inventory management, warehousing, shipping, and returns to ensure a seamless and efficient customer experience. You will be responsible for driving operational excellence, reducing costs, and implementing best practices within the logistics framework. The ideal candidate possesses a strong understanding of e-commerce operations, excellent analytical skills, and a proven ability to manage complex supply chains. This hybrid role offers the chance to work both in the office and remotely, providing a balanced approach to managing critical operational functions. You will lead a dedicated team and collaborate closely with various departments to ensure timely delivery and customer satisfaction.

Key Responsibilities

• Oversee all aspects of e-commerce logistics, including inventory management, warehousing, order fulfillment, and shipping.
• Develop and implement strategies to optimize warehouse operations for efficiency, accuracy, and cost-effectiveness.
• Manage relationships with third-party logistics providers (3PLs), carriers, and suppliers.
• Ensure timely and accurate order processing and fulfillment, meeting or exceeding customer expectations.
• Implement and maintain robust inventory control systems to minimize stockouts and overstock situations.
• Develop and manage the logistics budget, identifying opportunities for cost savings.
• Monitor key operational metrics and KPIs, such as order accuracy, on-time delivery rates, and shipping costs.
• Analyze operational data to identify trends, bottlenecks, and areas for improvement.
• Lead and mentor the warehouse and logistics team, fostering a culture of performance and continuous improvement.
• Stay up-to-date with industry best practices and emerging technologies in e-commerce logistics and supply chain management.

Requirements

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum of 5 years of experience in e-commerce operations and logistics management.
• Proven experience managing warehouse operations, inventory control, and order fulfillment.
• Strong understanding of supply chain principles and best practices.
• Experience with WMS (Warehouse Management Systems) and ERP systems.
• Excellent analytical and problem-solving skills, with the ability to interpret complex data.
• Strong leadership and team management capabilities.
• Excellent negotiation and vendor management skills.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Adaptability and the ability to thrive in a dynamic, fast-paced environment.

Benefits

• Competitive salary and potential for performance-based incentives.
• Hybrid work model offering flexibility between office and remote work in Pretoria .
• Opportunity to lead and shape the operational strategy of a growing e-commerce business.
• Collaborative work environment with a focus on innovation.
• Comprehensive benefits package.
• Professional development opportunities within the supply chain and logistics domain.