Head of Operations and Logistics

Placements24; Bellville; Hybrid; ZAR 3,200,000 - 4,200,000; Full time

Benefits offered by this job

Executive salary

Performance bonus

Equity options

Health, dental, vision insurance

Retirement plan

Professional development

Flexible work arrangements

Paid time off

Employee discounts

Job summary

Placements24 is seeking a strategic Head of Operations and Logistics to lead end‑to‑end warehousing, inventory, fulfillment, and transport for a fast‑growing ecommerce business.

You will build high‑performing teams, design scalable processes, and partner across functions to optimize cost and customer experience. Based in Centurion with a focus on growth and innovation.

Qualifications

• Master's degree in Supply Chain Management, Logistics, Business Administration, or related field.
• Minimum 10 years in operations and logistics management, with at least 5 years in a senior leadership capacity in ecommerce.
• Proven ability to manage complex logistics networks, warehouse operations, and last‑mile delivery solutions.

Responsibilities

• Design and implement comprehensive operational and logistics strategies for the ecommerce platform.
• Oversee warehouse management, inventory control, order fulfillment, and transportation logistics.
• Lead, mentor, and develop a team of operations and logistics professionals to drive excellence.
• Develop and manage operational budgets, ensuring cost effectiveness for Centurion operations.
• Identify and implement process improvements, automation, and technology to enhance efficiency.
• Establish and monitor KPIs to track performance and identify improvement areas.
• Ensure compliance with safety, environmental, and regulatory standards.
• Collaborate with procurement, sales, marketing, and customer service for seamless CX.
• Manage relationships with 3PLs and external partners.
• Drive innovation in logistics and fulfillment to stay ahead of trends.

Skills

Leadership

Strategic thinking

Analytical skills

Change management

Education

Master's degree

Tools

WMS

TMS

ERP systems

Job description

About the Role

Our client, a forward-thinking e-commerce enterprise, is looking for an accomplished and strategic Head of Operations and Logistics to lead and redefine their operational and supply chain functions from their base in Centurion, Gauteng . This pivotal role is responsible for the end-to-end management of all warehousing, inventory, fulfillment, and transportation operations, ensuring maximum efficiency and scalability to support rapid business growth. The ideal candidate will bring a wealth of experience in e-commerce logistics, a passion for operational innovation, and a proven ability to build and lead high-performing teams. You will play a key role in developing and executing strategies that enhance customer experience, optimize costs, and maintain a competitive edge in the fast-paced digital marketplace. This is an exciting opportunity to make a significant impact on a growing business.

Key Responsibilities

• Design and implement comprehensive operational and logistics strategies for the e-commerce platform.
• Oversee all aspects of warehouse management, inventory control, order fulfillment, and transportation logistics.
• Lead, mentor, and develop a team of operations and logistics professionals to foster a culture of excellence and accountability.
• Develop and manage operational budgets, ensuring cost-effectiveness and optimal resource utilization for Centurion operations.
• Identify and implement process improvements, automation, and technology solutions to enhance efficiency, reduce lead times, and improve accuracy.
• Establish and monitor key performance indicators (KPIs) to track operational performance and identify areas for enhancement.
• Ensure compliance with all safety, environmental, and regulatory standards within the logistics and warehousing functions.
• Collaborate closely with procurement, sales, marketing, and customer service teams to ensure seamless end-to-end customer experience.
• Manage relationships with third-party logistics providers (3PLs) and other external partners.
• Drive innovation in logistics and fulfillment to stay ahead of industry trends and customer expectations.

Requirements

• Master's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• A minimum of 10 years of experience in operations and logistics management, with at least 5 years in a senior leadership capacity within the e-commerce sector.
• Proven expertise in managing complex logistics networks, warehouse operations, and last-mile delivery solutions, ideally in the Gauteng region.
• Strong track record of developing and implementing successful operational strategies that scale with business growth.
• Exceptional leadership, team-building, and change management skills.
• Excellent analytical, strategic thinking, and problem-solving abilities.
• Proficiency in WMS, TMS, ERP systems, and e-commerce platforms.
• Outstanding communication, negotiation, and interpersonal skills.
• Demonstrated ability to manage budgets and control costs effectively.
• Adaptability and a proactive approach to managing a dynamic and evolving operational environment.

Benefits

• Our client offers a highly competitive executive salary, along with a performance-driven bonus structure and equity options.
• Comprehensive health, dental, and vision insurance plans are provided, as well as a generous retirement savings plan.
• Opportunities for professional development, including leadership conferences and advanced training, are actively encouraged.
• Employees enjoy flexible working arrangements, generous paid time off, and an employee discount program.
• The company fosters a collaborative and innovative work culture, offering significant opportunities for career advancement and the chance to shape the future of e-commerce logistics.