E-commerce Operations Manager

Placements24; Kempton Park; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Generous leave

Job summary

Placements24 is seeking an experienced E-commerce Operations Manager to lead fulfilment and logistics in Gauteng. The role focuses on optimizing inventory, processing orders, and delivering high service levels in a fast-paced ecommerce environment.

You will manage a team of warehouse staff, implement efficient workflows, forecast demand, and maintain strong relationships with partners to ensure timely delivery and cost control.

Qualifications

• Bachelor’s degree in SCM, Logistics, Operations, or related field.
• Minimum 6 years in ecommerce ops or logistics management.
• Proven experience in warehouse operations, inventory control, and order fulfillment.
• Strong leadership and ability to develop staff.
• Excellent understanding of supply chain best practices and logistics software.
• Data analysis and reporting using relevant tools.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Knowledge of health and safety regulations in a warehouse.

Responsibilities

• Oversee all aspects of e-commerce operations: inventory, fulfillment, warehousing, and shipping.
• Develop and implement strategies to improve order accuracy, speed, and cost efficiency.
• Lead and mentor a warehouse team, ensuring productivity and safety.
• Monitor inventory, forecast demand, and implement stock control to prevent stockouts or overstocking.
• Build strong relationships with logistics partners and vendors.
• Ensure compliance with health, safety, and environmental regulations in the warehouse.
• Leverage technology to streamline operations and improve efficiency.
• Analyze operational data and drive corrective actions.
• Manage returns processing efficiently and contribute to strategic planning.

Skills

Inventory management

Team leadership

Data analysis

Process improvement

Communication

Problem solving

Forecasting

Strategic planning

Safety compliance

Education

Bachelor's degree in SCM/Logistics/Operations

Tools

WMS software

ERP systems

Job description

About the Role

Our client is searching for a highly organized and experienced E-commerce Operations Manager to lead their fulfillment and logistics operations based in Tembisa, Gauteng. This role is crucial for ensuring the smooth and efficient day-to-day running of our e-commerce business, from inventory management to order processing and final delivery. The successful candidate will be responsible for optimizing operational workflows, managing a team of warehouse and logistics staff, and maintaining high standards of service and accuracy. If you have a strong background in supply chain management, a knack for problem-solving, and a passion for driving operational excellence in an e-commerce environment, this is the perfect opportunity for you to contribute to a growing business.

Key Responsibilities

• Oversee all aspects of e-commerce operations, including inventory management, order fulfillment, warehousing, and shipping.
• Develop and implement efficient operational strategies to improve order accuracy, reduce shipping times, and minimize costs.
• Manage and mentor a team of warehouse staff, ensuring productivity, safety, and adherence to company policies.
• Monitor inventory levels, forecast demand, and implement stock control measures to prevent stockouts and overstocking.
• Establish and maintain strong relationships with logistics partners and vendors.
• Ensure compliance with all relevant health, safety, and environmental regulations within the warehouse.
• Implement and utilize technology solutions to streamline operations and improve efficiency.
• Analyze operational data to identify areas for improvement and implement corrective actions.
• Manage the returns process efficiently and effectively.
• Contribute to the overall strategic planning of the e-commerce business.

Requirements

• Bachelor's degree in Supply Chain Management, Logistics, Operations Management, or a related field.
• Minimum of 6 years of progressive experience in e-commerce operations or logistics management.
• Proven experience in managing warehouse operations, inventory control, and order fulfillment processes.
• Strong leadership and team management skills with the ability to motivate and develop staff.
• Excellent understanding of supply chain best practices and logistics software.
• Proficiency in data analysis and reporting, with experience using relevant operational software.
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Knowledge of health and safety regulations in a warehouse setting is essential.

Benefits

• A competitive annual salary of R , reflecting your expertise and contribution.
• Opportunity to lead operations in a dynamic e-commerce setting in Tembisa, Gauteng.
• Comprehensive health insurance and retirement plan contributions.
• Generous annual leave allowance.
• Opportunities for professional growth and leadership development.
• Employee discount on company products.
• A supportive and team-oriented work culture.