E-commerce Operations Lead

Placements24; Centurion; On-site; ZAR 700,000 - 1,100,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement benefits

Office-based in Centurion

Job summary

Placements24 is seeking an experienced E-commerce Operations Lead to manage end-to-end e-commerce workflows in Centurion, Gauteng. You will drive inventory, order fulfilment, logistics, and customer service while nurturing a high-performance team.

You will implement efficient procedures, oversee 3PL relationships, forecast demand, and ensure quality control and regulatory compliance. A strong data-driven approach and collaboration with sales and marketing are essential for success.

Qualifications

• Bachelor’s degree in Supply Chain Management, Operations Management, Business Administration, or a related field.
• Minimum of 5 years in e-commerce operations, supply chain management, or logistics.
• Proven track record of managing operational processes in a fast-paced e-commerce environment.
• Strong understanding of inventory management, order fulfillment, and warehouse operations.
• Experience with ERP and WMS systems.
• Excellent analytical and problem-solving skills.
• Demonstrated leadership and team management abilities.
• Proficiency in project management methodologies.
• Strong negotiation and vendor management skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee daily e-commerce operations, including order processing, inventory management, warehousing, and shipping.
• Develop and implement efficient operational procedures and workflows to enhance productivity and reduce costs.
• Manage relationships with 3PL providers and other vendors to ensure timely and cost-effective delivery.
• Monitor inventory levels, forecast demand, and minimize stockouts and overstocksituations.
• Implement and manage quality control measures throughout fulfillment to ensure accuracy and customer satisfaction.
• Analyze operational data to identify bottlenecks and inefficiencies.
• Lead and mentor the operations team, fostering performance, accountability, and continuous improvement.
• Ensure compliance with relevant regulations and industry standards.
• Collaborate with sales and marketing to support promotions and product launches.
• Investigate and resolve customer inquiries related to fulfillment and delivery.

Skills

Analytical thinking

Leadership

Problem solving

Cross-functional collaboration

Project management

Education

Bachelor's degree in Supply Chain Management

Tools

ERP systems

WMS

Job description

About the Role

Our client, a rapidly expanding online retailer, is searching for a highly organized and experienced E-commerce Operations Lead to manage and optimize their operational workflow in Centurion, Gauteng . This critical role will oversee the entire e-commerce supply chain, from inventory management and order fulfillment to logistics and customer service. The ideal candidate will have a sharp analytical mind, a passion for efficiency, and a proven ability to streamline processes within a high-volume e-commerce environment. You will be responsible for ensuring smooth day-to-day operations, driving continuous improvement initiatives, and maintaining exceptional service levels for our customers. This is a hands-on position requiring strong leadership skills and a deep understanding of operational best practices in the digital retail space. Be at the forefront of ensuring seamless customer experiences.

Key Responsibilities

• Oversee daily e-commerce operations, including order processing, inventory management, warehousing, and shipping.
• Develop and implement efficient operational procedures and workflows to enhance productivity and reduce costs.
• Manage relationships with third-party logistics (3PL) providers and other vendors to ensure timely and cost-effective delivery.
• Monitor inventory levels, forecast demand, and implement strategies to minimize stockouts and overstock situations.
• Implement and manage quality control measures throughout the fulfillment process to ensure accuracy and customer satisfaction.
• Analyze operational data to identify bottlenecks, inefficiencies, and areas for improvement.
• Lead and mentor the operations team, fostering a culture of performance, accountability, and continuous improvement.
• Ensure compliance with all relevant regulations and industry standards.
• Collaborate with the sales and marketing teams to support promotional activities and product launches.
• Investigate and resolve customer inquiries and issues related to order fulfillment and delivery.

Requirements

• Bachelor's degree in Supply Chain Management, Operations Management, Business Administration, or a related field.
• Minimum of 5 years of experience in e-commerce operations, supply chain management, or logistics.
• Proven track record of successfully managing operational processes in a fast-paced e-commerce environment.
• Strong understanding of inventory management systems, order fulfillment processes, and warehouse operations.
• Experience with ERP and WMS systems.
• Excellent analytical and problem-solving skills, with the ability to interpret data and drive actionable insights.
• Demonstrated leadership and team management abilities.
• Proficiency in project management methodologies.
• Strong negotiation and vendor management skills.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.

Benefits

• Our client offers a competitive salary, comprehensive medical aid, and retirement benefits.
• This is an office-based role in Centurion, Gauteng , providing a stable and collaborative work environment.
• Opportunities for career advancement within a growing organization are significant.
• You will have the chance to implement impactful changes and contribute directly to the company's success.
• Join a company that invests in its employees, offering training and development programs to enhance your skills and expertise in the dynamic field of e-commerce operations.