E-commerce Operations Manager

Placements24; Paarl; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Professional growth opportunities

Medical aid contributions

Provident fund

Paarl location

Job summary

Placements24 is seeking an experienced E-commerce Operations Manager based in Paarl, Western Cape. You will oversee end-to-end online operations, including inventory management, warehousing, fulfillment, and customer service, driving efficiency and service levels.

You will lead a team, optimize processes, and collaborate with marketing, sales, and IT to scale operations and improve profitability in a growing online business.

Qualifications

• Bachelor's degree in SCM, Logistics, or related field.
• Minimum 5 years in e-commerce operations or supply chain.
• Experience in order fulfillment, inventory control, and warehouse ops.
• Strong leadership and ability to optimize processes.

Responsibilities

• Oversee daily e-commerce operations: order processing, inventory, warehousing, fulfillment.
• Manage relationships with 3PLs, carriers, suppliers for timely delivery.
• Develop strategies to improve efficiency, reduce costs, and enhance satisfaction.
• Forecast demand to prevent stockouts and minimize excess inventory.
• Implement quality control for order fulfillment and product handling.
• Lead customer service function and resolve inquiries timely.
• Analyze metrics and identify process improvements.
• Ensure compliance with regulations and standards.
• Mentor operations team and foster continuous improvement.
• Collaborate with marketing, sales, and IT to align ops with goals.

Skills

Leadership

Analytical thinking

Communication skills

Problem solving

Forecasting

Education

Bachelor's degree in SCM

Tools

ERP systems

WMS

Job description

About the Role

Our client, a prominent online retailer, is seeking a highly organized and efficient E-commerce Operations Manager to oversee all aspects of their online business operations. This critical role, based in Paarl, Western Cape , will be responsible for managing inventory, order fulfillment, logistics, and customer service to ensure a seamless customer experience and optimize operational efficiency. The ideal candidate will have a strong background in supply chain management, e-commerce operations, and process improvement, with a proven ability to manage complex logistical challenges. You will play a key role in scaling operations, maintaining high service levels, and contributing to the overall profitability of the e-commerce division. This is an excellent opportunity to lead operational excellence in a growing online business.

Key Responsibilities

• Oversee daily e-commerce operations, including order processing, inventory management, warehousing, and fulfillment.
• Manage relationships with third-party logistics providers (3PLs), shipping carriers, and suppliers to ensure timely and cost-effective delivery.
• Develop and implement operational strategies to improve efficiency, reduce costs, and enhance customer satisfaction.
• Monitor inventory levels and forecast demand to prevent stockouts and minimize excess inventory.
• Implement and maintain quality control procedures for order fulfillment and product handling.
• Manage the customer service function, ensuring prompt and effective resolution of customer inquiries and issues.
• Analyze operational performance metrics and identify areas for process improvement.
• Ensure compliance with all relevant regulations and industry standards.
• Lead and mentor the operations team, fostering a culture of efficiency, accuracy, and continuous improvement.
• Collaborate with marketing, sales, and IT teams to align operational activities with business objectives.

Requirements

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum of 5 years of experience in e-commerce operations, logistics, or supply chain management.
• Proven experience managing order fulfillment, inventory control, and warehouse operations.
• Strong understanding of e-commerce platforms and fulfillment technologies.
• Excellent analytical and problem-solving skills with a demonstrated ability to optimize processes.
• Experience managing third-party logistics providers and negotiating contracts.
• Proficiency in using ERP systems and other operational software.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.

Benefits

• Our client offers a competitive salary, performance bonuses, opportunities for professional growth, and a stable work environment.
• Employees will benefit from medical aid contributions, a provident fund, and the chance to work in the beautiful Paarl, Western Cape region.
• Join a dedicated team focused on operational excellence and customer satisfaction.