Guest Services Supervisor - Front Desk Lead, Growth

Placements24; Soweto; On-site; ZAR 83,000 - 165,000; Full time

Benefits offered by this job

Staff meals

Discounted accommodation

Job summary

Placements24 is seeking a Guest Services Supervisor for a leading Soweto hotel. You will lead the front desk team, ensure exceptional guest experiences, and uphold service standards across check-ins, inquiries, and billing.

The role requires 2–3 years in front desk operations with at least 1 year in a supervisory capacity, plus a diploma in Hospitality Management is a plus. A strong customer focus and proficiency with PMS and MS Office are essential.

Qualifications

• Front desk experience in hospitality with 2–3 years.
• Supervisory/leadership experience for at least 1 year.
• Diploma in Hospitality Management is a plus.
• Proficiency in PMS and MS Office.

Responsibilities

• Supervise front desk team in daily operations including check-ins and check-outs and reservations.
• Handle guest inquiries promptly, courteously and efficiently.
• Train new team members on hotel policies and service standards.
• Monitor guest satisfaction and implement service recovery strategies.
• Maintain the appearance and standards of the front desk area.
• Assist with managing room inventory and ensuring accurate room status.
• Collaborate with other hotel departments to ensure smooth operations.
• Handle cash, credit card transactions, and guest billing accurately.
• Assist the Guest Relations Manager or Hotel Manager as needed.
• Ensure adherence to safety and security procedures.

Skills

Communication

Customer Service

Leadership

Education

High School Diploma

Hospitality Management Diploma

Tools

PMS

Microsoft Office

Job description

Placements24 is seeking a Guest Services Supervisor for a leading Soweto hotel. You will lead the front desk team, ensure exceptional guest experiences, and uphold service standards across check-ins, inquiries, and billing.

The role requires 2–3 years in front desk operations with at least 1 year in a supervisory capacity, plus a diploma in Hospitality Management is a plus. A strong customer focus and proficiency with PMS and MS Office are essential.