Senior Front Office Leader: Elevate Guest Experience

Placements24; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Placements24 represents a prominent Johannesburg hospitality group seeking a Senior Front Office Manager to lead a guest services team and ensure seamless desk operations in Gauteng.

The role requires a proven track record in front office leadership, strong communication, PMS proficiency, and financial acumen, with flexibility to work weekends. You will mentor staff, drive guest satisfaction, and collaborate across departments to uphold service excellence.

Qualifications

• Minimum 5 years of progressive front office management experience in hospitality.
• Proven track record in leading and developing a front desk team.
• Strong communication and problem-solving skills with guest focus.

Responsibilities

• Oversee all front office operations including check-in/check-out and guest inquiries.
• Develop strategies to enhance guest satisfaction and loyalty.
• Train and mentor the front desk team and ensure high service standards.
• Ensure adherence to hotel policies and service quality across departments.
• Monitor staffing, scheduling and performance; optimize revenue opportunities.
• Maintain product knowledge and local area information for guests.

Skills

Front office management

Leadership

PMS proficiency

Financial management

Communication skills

Education

Hospitality Management degree

Tools

PMS software

Job description

Placements24 represents a prominent Johannesburg hospitality group seeking a Senior Front Office Manager to lead a guest services team and ensure seamless desk operations in Gauteng.

The role requires a proven track record in front office leadership, strong communication, PMS proficiency, and financial acumen, with flexibility to work weekends. You will mentor staff, drive guest satisfaction, and collaborate across departments to uphold service excellence.