Guest Services Supervisor

Placements24; Soweto; On-site; ZAR 83,000 - 165,000; Full time

Benefits offered by this job

Staff meals

Discounted accommodation

Job summary

Placements24 is seeking a Guest Services Supervisor for a leading Soweto hotel. You will lead the front desk team, ensure exceptional guest experiences, and uphold service standards across check-ins, inquiries, and billing.

The role requires 2–3 years in front desk operations with at least 1 year in a supervisory capacity, plus a diploma in Hospitality Management is a plus. A strong customer focus and proficiency with PMS and MS Office are essential.

Qualifications

• Front desk experience in hospitality with 2–3 years.
• Supervisory/leadership experience for at least 1 year.
• Diploma in Hospitality Management is a plus.
• Proficiency in PMS and MS Office.

Responsibilities

• Supervise front desk team in daily operations including check-ins and check-outs and reservations.
• Handle guest inquiries promptly, courteously and efficiently.
• Train new team members on hotel policies and service standards.
• Monitor guest satisfaction and implement service recovery strategies.
• Maintain the appearance and standards of the front desk area.
• Assist with managing room inventory and ensuring accurate room status.
• Collaborate with other hotel departments to ensure smooth operations.
• Handle cash, credit card transactions, and guest billing accurately.
• Assist the Guest Relations Manager or Hotel Manager as needed.
• Ensure adherence to safety and security procedures.

Skills

Communication

Customer Service

Leadership

Education

High School Diploma

Hospitality Management Diploma

Tools

PMS

Microsoft Office

Job description

About the Role

Our client, a vibrant and guest-focused establishment in Soweto, Gauteng, is seeking an enthusiastic and dedicated Guest Services Supervisor to lead their front-line team. This role is instrumental in creating exceptional first and last impressions for our guests, ensuring a seamless and welcoming experience throughout their stay. The ideal candidate will possess strong leadership qualities, a passion for service excellence, and a thorough understanding of front-desk operations. You will be responsible for supervising daily activities, training team members, and ensuring all guest needs are met with professionalism and efficiency within the dynamic Soweto, Gauteng environment.

Key Responsibilities

• Supervise and guide the front desk team in daily operations, including check-ins, check-outs, reservations, and guest inquiries.
• Ensure all guest requests and concerns are handled promptly, courteously, and efficiently.
• Train new team members on hotel policies, procedures, and service standards.
• Monitor guest satisfaction, proactively addressing issues and implementing service recovery strategies.
• Maintain the appearance and standards of the front desk area.
• Assist with managing room inventory and ensuring accurate room status.
• Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
• Handle cash, credit card transactions, and guest billing with accuracy.
• Assist the Guest Relations Manager or Hotel Manager as needed.
• Ensure adherence to all safety and security procedures.

Requirements

• A minimum of 2-3 years of experience in front desk operations, with at least 1 year in a supervisory or leadership role.
• High school diploma or equivalent; a diploma in Hospitality Management is a plus.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills and attention to detail.
• Proficiency in hotel property management systems (PMS) and Microsoft Office.
• Ability to remain calm and effective in high-pressure situations.
• A positive attitude and a team-oriented mindset.
• Familiarity with the Soweto, Gauteng area and its unique hospitality needs is advantageous.
• Flexibility to work shifts, including weekends and public holidays.

Benefits

Our client offers a competitive hourly wage, opportunities for professional growth, and a supportive team environment. Benefits may include staff meals and discounted accommodation. This role is an excellent stepping stone for individuals aspiring to move into hotel management and make a tangible impact on guest experiences in Soweto, Gauteng.