Front Office Manager: Elevate Guest Experience

Placements24; Soweto; On-site; ZAR 250,000 - 450,000; Full time

Benefits offered by this job

Medical aid

Staff discounts

Career development

Job summary

Placements24 is seeking a proactive Front Office Manager for a prominent Soweto hotel. You will oversee the front desk operations, lead a skilled team, and ensure a seamless guest experience from check-in to check-out.

The role requires strong leadership, excellent communication, and proficiency with PMS and reservation software. You will coordinate with other departments to maximize occupancy and guest satisfaction in Gauteng’s dynamic hospitality market.

Qualifications

• 3–5 years of experience in front office operations with at least 2 years in a supervisory or management role.
• Proven track record in delivering outstanding customer service within hospitality.
• Strong leadership and communication skills, with ability to manage a team.

Responsibilities

• Oversee front office operations including reception, concierge, and bell desk.
• Lead, train, and motivate the front office team to deliver exceptional guest service.
• Ensure efficient check-in/check-out, registrations, and room assignments.
• Handle guest inquiries and complaints promptly to ensure satisfaction.
• Manage room inventory, reservations, and forecasting to optimize occupancy and revenue.
• Implement and maintain front office standards and procedures.
• Oversee telephone operations and ensure smooth communications.
• Collaborate with other departments for a seamless guest experience.
• Prepare daily occupancy, revenue and guest feedback reports.
• Maintain knowledge of hotel facilities, services and local attractions.

Skills

Front office ops

Leadership

Customer service

PMS software

Team training

Tools

PMS systems

Job description

Placements24 is seeking a proactive Front Office Manager for a prominent Soweto hotel. You will oversee the front desk operations, lead a skilled team, and ensure a seamless guest experience from check-in to check-out.

The role requires strong leadership, excellent communication, and proficiency with PMS and reservation software. You will coordinate with other departments to maximize occupancy and guest satisfaction in Gauteng’s dynamic hospitality market.