Guest Experience Lead — Front Desk Supervisor

Placements24; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Supportive work environment

Job summary

Placements24 in Bloemfontein is seeking a proactive Front Office Supervisor to lead a small front desk team, manage guest check-ins/outs, and ensure a warm, efficient reception. The role focuses on guest satisfaction, coordinating with other departments, and staff training to uphold high service standards.

The ideal candidate will have strong English communication, the ability to work weekends, and a passion for hospitality with opportunities for growth within the hotel.

Qualifications

• Experience in front office role with at least 1 year in a supervisory capacity.
• Excellent customer service and interpersonal skills.
• Proficiency in hotel reservation systems and front desk operations.
• Strong organizational and multitasking abilities.

Responsibilities

• Supervise the daily operations of the front desk, ensuring efficient check-in and check-out procedures.
• Lead, train, and motivate front desk staff to deliver exceptional guest service.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Manage room inventory, reservations, and special requests.
• Ensure all guest accounts are accurate and processed correctly.
• Assist with the implementation of hotel policies and procedures at the front desk.
• Conduct regular staff meetings and training sessions.

Skills

Front desk leadership

Guest service

Team supervision

English communication

Tools

Hotel reservation systems

Job description

Placements24 in Bloemfontein is seeking a proactive Front Office Supervisor to lead a small front desk team, manage guest check-ins/outs, and ensure a warm, efficient reception. The role focuses on guest satisfaction, coordinating with other departments, and staff training to uphold high service standards.

The ideal candidate will have strong English communication, the ability to work weekends, and a passion for hospitality with opportunities for growth within the hotel.