Guest Experience Lead, Front Desk Supervisor

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Overtime pay

Medical aid

Provident fund

Job summary

Placements24 is seeking a motivated Front Office Supervisor for a busy hotel in Soweto, Gauteng. You will lead a team at the front desk, manage check-ins/check-outs, and resolve guest inquiries to ensure smooth operations and memorable stays.

The role requires 2–3 years of front office experience, including supervisory exposure, and solid PMS and Microsoft Office skills. Flexibility to work evenings, weekends, and holidays is essential.

Qualifications

• 2–3 years front office operations experience, with at least 1 year in a supervisory role.
• Strong PMS knowledge and guest service skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee daily front desk operations for efficient service delivery.
• Supervise, train, and motivate front desk staff to maintain high performance.
• Manage guest check-ins and check-outs with accuracy and efficiency.
• Handle guest inquiries, requests and complaints in a professional manner.
• Process reservations and manage room inventory effectively.
• Maintain high levels of customer service and guest satisfaction.
• Ensure adherence to hotel policies and procedures, including cash handling.
• Assist with scheduling and staffing for the front office department.
• Liaise with other departments to ensure guest needs are met seamlessly.

Skills

Front office supervision

Guest service

Conflict resolution

Team leadership

Communication

Problem solving

Tools

PMS

Microsoft Office

Job description

Placements24 is seeking a motivated Front Office Supervisor for a busy hotel in Soweto, Gauteng. You will lead a team at the front desk, manage check-ins/check-outs, and resolve guest inquiries to ensure smooth operations and memorable stays.

The role requires 2–3 years of front office experience, including supervisory exposure, and solid PMS and Microsoft Office skills. Flexibility to work evenings, weekends, and holidays is essential.