Front Desk Supervisor: Lead Guest Experience & Team

Placements24; Polokwane; Sur place; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Career advancement

Medical aid

Pension fund

Staff accommodation

Résumé du poste

Placements24 is seeking a Front Desk Supervisor for a hotel in Polokwane. You will oversee the reception area, manage check-ins/check-outs, and lead a team of receptionists to deliver exceptional guest experiences.

The role requires strong customer service, organizational skills, and proficiency with hotel PMS. You will coordinate with housekeeping and maintenance and maintain accurate guest records in a fast-paced environment.

Qualifications

• Previous experience as Front Desk Agent or Supervisor in hospitality.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in hotel PMS (Property Management System).
• Leadership potential and the ability to motivate a team.

Responsabilités

• Supervise the daily operations of the front desk, ensuring efficient check-in and check-out processes.
• Manage and train front desk staff, providing guidance and support to ensure high service standards.
• Handle guest inquiries, requests, and complaints with professionalism and a focus on guest satisfaction.
• Maintain accurate guest records and manage room reservations and cancellations.
• Coordinate with other hotel departments, such as housekeeping and maintenance, to address guest needs.
• Oversee cash handling procedures and ensure adherence to hotel policies and procedures.

Connaissances

Customer service

Communication

Organizational skills

Multitasking

Leadership potential

Outils

PMS (Property Management System)

Description du poste

Placements24 is seeking a Front Desk Supervisor for a hotel in Polokwane. You will oversee the reception area, manage check-ins/check-outs, and lead a team of receptionists to deliver exceptional guest experiences.

The role requires strong customer service, organizational skills, and proficiency with hotel PMS. You will coordinate with housekeeping and maintenance and maintain accurate guest records in a fast-paced environment.