Front Desk Lead - Guest Experience & Team Coach

Placements24; Klerksdorp; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Uniform and meal allowance

Discounted rates on accommodation

Career growth opportunities

Staff training and development

Job summary

Placements24 is seeking a Front Office Supervisor for a well-regarded hotel in Klerksdorp. You will lead the front desk team, manage guest check-ins and check-outs, handle inquiries, and resolve concerns promptly to maintain a welcoming guest experience.

This role requires at least 2 years in a front office setting, supervisory experience is preferred, and you will use PMS and MS Office daily. The position supports flexible hours and offers opportunities for growth within the hotel group.

Qualifications

• Minimum of 2 years in a front office or reception role in hospitality.
• Experience in supervisory or team-leading role is advantageous.
• Excellent communication and interpersonal skills.
• Proficiency with hotel PMS and MS Office required.

Responsibilities

• Supervise daily front desk activities ensuring adherence to standards.
• Manage guest check-in/check-out efficiently and courteously.
• Handle inquiries, requests and complaints professionally.
• Train and mentor new front desk staff with ongoing feedback.
• Ensure accurate room blocking and billing procedures.

Skills

Front desk supervision

Guest services

Team leadership

PMS proficiency

MS Office

Communication skills

Organizational skills

Customer focus

Flexible hours

Security procedures

Tools

PMS software

Job description

Placements24 is seeking a Front Office Supervisor for a well-regarded hotel in Klerksdorp. You will lead the front desk team, manage guest check-ins and check-outs, handle inquiries, and resolve concerns promptly to maintain a welcoming guest experience.

This role requires at least 2 years in a front office setting, supervisory experience is preferred, and you will use PMS and MS Office daily. The position supports flexible hours and offers opportunities for growth within the hotel group.