Front Desk Supervisor – Guest Experience Leader

Placements24; Durban; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Medical aid

Retirement fund

Career advancement

Staff discounts

Supportive environment

Paid time off

Public holiday leave

Job summary

Placements24 in Durban is seeking a motivated Front Desk Supervisor to manage the reception area of a busy establishment. You will lead front desk staff and ensure a welcoming, efficient experience for guests and clients.

The ideal candidate will have supervisory experience, strong communication, and proficiency with hotel management or reservation software. Flexible hours including evenings, weekends, and holidays are required.

Qualifications

• Minimum of a high school diploma or equivalent; hospitality education is a plus.
• Previous front desk or customer service experience with supervisory responsibilities preferred.
• Strong communication and leadership abilities with a customer-focused mindset.

Responsibilities

• Supervise and train front desk staff, ensuring adherence to service standards and procedures.
• Manage guest check-ins and check-outs with accuracy and efficiency.
• Professionally handle guest inquiries, requests, and complaints.
• Maintain a clean, organized, and presentable reception area at all times.
• Coordinate with other departments to ensure seamless service delivery and guest satisfaction.
• Oversee room inventory and reservations to optimize occupancy and revenue.

Skills

Communication

Leadership

Problem solving

Customer service

Team supervision

Hotel software

Education

High school diploma

Hospitality education

Tools

Hotel management systems

Reservation software

Job description

Placements24 in Durban is seeking a motivated Front Desk Supervisor to manage the reception area of a busy establishment. You will lead front desk staff and ensure a welcoming, efficient experience for guests and clients.

The ideal candidate will have supervisory experience, strong communication, and proficiency with hotel management or reservation software. Flexible hours including evenings, weekends, and holidays are required.