Front Desk Supervisor - Lead Guest Experience & Team

Placements24; Stellenbosch; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Health and dental insurance

Vacation and sick leave

Employee discounts on local hotels

Job summary

Placements24 in Stellenbosch is seeking a professional Hotel Front Desk Supervisor to lead the front desk team, ensuring smooth check-in/check-out and upholding the hotel’s standards of excellence.

You will supervise staff, handle guest inquiries, coordinate with departments, and maintain accurate billing while delivering exceptional guest experiences. This role requires strong leadership and excellent communication abilities.

Qualifications

• Required: proven leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Proficiency with hotel management software (PMS) and standard office apps.

Responsibilities

• Supervise and train front desk staff, ensuring adherence to hotel policies and service standards.
• Manage guest check-ins and check-outs efficiently and accurately.
• Handle guest inquiries, requests, and complaints professionally and courteously.
• Ensure accurate billing and cash handling procedures are followed.
• Coordinate with other departments to meet guest needs seamlessly.
• Monitor front desk operations to maintain high service levels.

Skills

Leadership

Communication

Problem-solving

Interpersonal skills

Tools

PMS software

Job description

Placements24 in Stellenbosch is seeking a professional Hotel Front Desk Supervisor to lead the front desk team, ensuring smooth check-in/check-out and upholding the hotel’s standards of excellence.

You will supervise staff, handle guest inquiries, coordinate with departments, and maintain accurate billing while delivering exceptional guest experiences. This role requires strong leadership and excellent communication abilities.