Guest Experience Supervisor — Front Desk Lead

Placements24; Stellenbosch; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Staff meals during shifts

Employee discounts on accommodation

Opportunities for professional growth

Job summary

Placements24 is seeking a Front Office Supervisor for a guesthouse in Paarl. You will oversee the front desk, manage reservations and guest inquiries, and ensure service excellence throughout the stay.

The role requires strong communication, a passion for hospitality, and familiarity with PMS and MS Office. You will collaborate with housekeeping and maintenance to uphold high standards and guest satisfaction.

Qualifications

• Minimum 2 years of front desk or guest service experience in hospitality.
• Experience in a supervisory or team-lead role is desirable.
• Proficient with Property Management Systems (PMS) and Microsoft Office.
• Excellent communication and interpersonal skills are essential.
• Strong organizational abilities and attention to detail.

Responsibilities

• Supervise daily front desk activities and ensure smooth check-in/check-out.
• Manage guest reservations with accuracy and efficiency.
• Handle guest inquiries, requests and complaints professionally; escalate when needed.
• Provide guests with information about the guesthouse, area attractions and activities.
• Keep the front desk area tidy, stocked and presentable at all times.
• Assist in training new front desk staff on procedures and standards.
• Coordinate with Housekeeping and Maintenance to meet guest needs.
• Prepare daily reports and reconcile cash and card transactions.
• Foster a welcoming and positive atmosphere for all guests.

Skills

Front desk experience

Supervisory experience

PMS proficiency

Microsoft Office

Customer service

Interpersonal skills

Organizational skills

Flexibility

Tools

PMS

Microsoft Office

Job description

Placements24 is seeking a Front Office Supervisor for a guesthouse in Paarl. You will oversee the front desk, manage reservations and guest inquiries, and ensure service excellence throughout the stay.

The role requires strong communication, a passion for hospitality, and familiarity with PMS and MS Office. You will collaborate with housekeeping and maintenance to uphold high standards and guest satisfaction.