Front Office Supervisor - Lead Guest Experience & Team

Placements24; LegKraal Gate; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive pay

Medical aid

Paid leave

Advancement opportunities

Employee discounts

Supportive team

Job summary

Placements24 in Mahikeng, North West, ZA, seeks a Front Office Supervisor to lead the front desk team on-site. The role focuses on ensuring a welcoming guest experience from arrival through departure, with emphasis on service standards and efficient operations.

You will supervise, train, and motivate staff, handle inquiries and complaints, and collaborate with housekeeping and maintenance to meet guest needs. A passion for hospitality and strong communication are essential for success.

Qualifications

• 2+ years in front office operations, with supervisory exposure preferred.
• Strong communication and interpersonal skills for guest interactions.
• Ability to lead a team and maintain service standards.

Responsibilities

• Oversee daily front desk operations, ensuring courteous guest service.
• Supervise check-in/check-out processes and policies.
• Train and schedule front desk staff; motivate the team.
• Handle guest inquiries and resolve complaints promptly.
• Maintain a well-organized, presentable front desk area.
• Coordinate with housekeeping/maintenance to meet guest needs.
• Manage room inventory and assist with reservations when needed.
• Prepare daily reports for management.

Skills

Front desk operations

Team leadership

Customer service

PMS proficiency

Reservation software

Tools

PMS (Property Management System)

Reservation software

Job description

Placements24 in Mahikeng, North West, ZA, seeks a Front Office Supervisor to lead the front desk team on-site. The role focuses on ensuring a welcoming guest experience from arrival through departure, with emphasis on service standards and efficient operations.

You will supervise, train, and motivate staff, handle inquiries and complaints, and collaborate with housekeeping and maintenance to meet guest needs. A passion for hospitality and strong communication are essential for success.