Front Desk Supervisor: Elevate Guest Experience

Placements24; Polokwane; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Training & career development

Supportive work environment

Leadership growth opportunities

Job summary

Placements24 is seeking a Front Office Supervisor for a well-regarded hotel in Polokwane. You will lead front desk operations, ensure a welcoming guest experience, and motivate the front desk team to uphold hotel standards.

The role requires hands-on service delivery, excellent communication, and strong organizational skills to manage check-ins, check-outs, and guest inquiries in Polokwane.

Qualifications

• Minimum 2–3 years in a front desk or guest services role; supervisory experience preferred.
• Excellent customer service and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in reservation systems and MS Office.

Responsibilities

• Supervise daily front desk operations including check-ins/outs and guest services.
• Train, mentor, and schedule front desk staff.
• Handle guest inquiries, requests and complaints professionally.
• Manage reservations, room assignments and walk-ins to optimize occupancy.
• Ensure front desk procedures are followed, including cash handling and billing.
• Liaise with Housekeeping, Maintenance and F&B for seamless service.
• Maintain the cleanliness and organization of the front desk area.
• Contribute to developing and implementing front office standards and procedures.
• Support a positive team environment in Polokwane.

Skills

Customer service

Communication

Organizational skills

Team leadership

Tools

MS Office

Hotel reservation system

Job description

Placements24 is seeking a Front Office Supervisor for a well-regarded hotel in Polokwane. You will lead front desk operations, ensure a welcoming guest experience, and motivate the front desk team to uphold hotel standards.

The role requires hands-on service delivery, excellent communication, and strong organizational skills to manage check-ins, check-outs, and guest inquiries in Polokwane.