Front Office Supervisor

Placements24; Stellenbosch; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Staff meals during shifts

Employee discounts on accommodation

Opportunities for professional growth

Job summary

Placements24 is seeking a Front Office Supervisor for a guesthouse in Paarl. You will oversee the front desk, manage reservations and guest inquiries, and ensure service excellence throughout the stay.

The role requires strong communication, a passion for hospitality, and familiarity with PMS and MS Office. You will collaborate with housekeeping and maintenance to uphold high standards and guest satisfaction.

Qualifications

• Minimum 2 years of front desk or guest service experience in hospitality.
• Experience in a supervisory or team-lead role is desirable.
• Proficient with Property Management Systems (PMS) and Microsoft Office.
• Excellent communication and interpersonal skills are essential.
• Strong organizational abilities and attention to detail.

Responsibilities

• Supervise daily front desk activities and ensure smooth check-in/check-out.
• Manage guest reservations with accuracy and efficiency.
• Handle guest inquiries, requests and complaints professionally; escalate when needed.
• Provide guests with information about the guesthouse, area attractions and activities.
• Keep the front desk area tidy, stocked and presentable at all times.
• Assist in training new front desk staff on procedures and standards.
• Coordinate with Housekeeping and Maintenance to meet guest needs.
• Prepare daily reports and reconcile cash and card transactions.
• Foster a welcoming and positive atmosphere for all guests.

Skills

Front desk experience

Supervisory experience

PMS proficiency

Microsoft Office

Customer service

Interpersonal skills

Organizational skills

Flexibility

Tools

PMS

Microsoft Office

Job description

About the Role

Our client, a charming and highly-rated guesthouse located in the picturesque town of **Paarl**, is seeking an enthusiastic and detail-oriented Front Office Supervisor. This role is pivotal in ensuring guests receive a warm welcome and efficient service throughout their stay. You will be responsible for overseeing the daily operations of the front desk, managing reservations, handling guest inquiries, and ensuring all guest needs are met promptly and professionally. The ideal candidate will possess excellent communication skills, a passion for hospitality, and a strong understanding of front office procedures. You will work closely with the management team to maintain the high standards of service that guests expect from this beloved establishment.

Key Responsibilities

• Supervise the daily activities of the front desk team, ensuring smooth check-in and check-out processes.
• Manage guest reservations, ensuring accuracy and efficiency in booking systems.
• Handle guest inquiries, requests, and complaints promptly and professionally, escalating issues when necessary.
• Provide information about the guesthouse, local attractions, and activities to guests.
• Ensure the front desk area is tidy, presentable, and well-stocked with necessary materials.
• Assist in training new front desk staff on procedures, policies, and service standards.
• Liaise with other departments (e.g., Housekeeping, Maintenance) to ensure guest needs are met.
• Prepare daily reports and reconcile cash and credit card transactions.
• Contribute to creating a welcoming and positive atmosphere for all guests.

Requirements

• A minimum of 2 years of experience in a front office or guest service role within the hospitality industry.
• Previous experience in a supervisory or team lead capacity is highly desirable.
• Proficiency in using Property Management Systems (PMS) and Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• A friendly, professional, and guest-focused attitude.
• Ability to work flexible shifts, including weekends and public holidays.
• A passion for providing outstanding customer service.
• Basic understanding of reservation management and hotel operations.

Benefits

• An annual salary of R .
• Full-time position within a beautiful setting in **Paarl**.
• Opportunities for professional growth and development.
• Staff meals during shifts.
• Employee discounts on accommodation and local attractions.
• A supportive and friendly team environment.