Front Office Manager - Lead Guest Experience & Team

Placements24; Vereeniging; On-site; ZAR 250,000 - 420,000; Full time

Benefits offered by this job

Competitive salary package

Medical aid and pension contributions

Career growth opportunities

Job summary

Placements24 is seeking a highly organized Front Office Manager for a prominent hotel in Vereeniging, Gauteng. You will lead the front desk team, oversee check-in/out, reservations and guest inquiries to ensure exceptional service and smooth operations.

The role requires 4+ years in front office with at least 2 years in supervisory capacity, strong PMS knowledge, and flexibility to work evenings, weekends and holidays. Excellent communication and leadership skills are essential.

Qualifications

• 4+ years in front office operations with at least 2 years in a supervisory/managerial role
• Proven ability to lead and motivate a team
• Excellent customer service and communication skills
• Strong knowledge of hotel management systems (PMS) and reservation software
• Experience handling guest complaints and resolving issues effectively
• Diploma or degree in Hospitality Management or related field preferred
• Ability to work flexible hours, including evenings, weekends and holidays

Responsibilities

• Lead the front desk team (receptionists, bell staff, concierges) to maintain high performance
• Oversee daily front office operations for smooth check-in/check-out
• Handle guest inquiries, requests and complaints promptly
• Implement and enforce front office policies and procedures
• Manage room inventory and reservations to optimize occupancy and revenue
• Train and develop front desk staff with ongoing coaching
• Ensure front desk and lobby presentation is clean and professional
• Collaborate with other departments to deliver seamless service
• Develop and manage the front office budget and expenses
• Maintain accurate guest records and ensure data privacy

Skills

Team leadership

Customer service

Communication

Multitasking

MS Office

Education

Hospitality diploma/degree

Tools

PMS software

Reservation software

Job description

Placements24 is seeking a highly organized Front Office Manager for a prominent hotel in Vereeniging, Gauteng. You will lead the front desk team, oversee check-in/out, reservations and guest inquiries to ensure exceptional service and smooth operations.

The role requires 4+ years in front office with at least 2 years in supervisory capacity, strong PMS knowledge, and flexibility to work evenings, weekends and holidays. Excellent communication and leadership skills are essential.