Guest Experience Front Desk Supervisor | Growth & Bonuses

Placements24

Soweto

On-site

ZAR 150,000 - 220,000

Full time

7 days ago

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Benefits offered by this job

Competitive salary

Bonuses potential

Career growth

Team environment

Job summary

Placements24 in Soweto seeks a Hotel Front Desk Supervisor to lead daily front desk operations, supervise agents, and ensure guest satisfaction. You will oversee check-ins/outs, handle inquiries, and coordinate with other departments to deliver a seamless guest experience.

The role requires strong leadership, communication, and problem-solving skills in a busy hospitality setting. Experience with PMS, flexibility for evenings and weekends, and a customer-focused mindset are essential for success

Qualifications

Previous experience in a front desk role, with at least 1 year in a supervisory capacity.
Strong understanding of hotel operations and front desk procedures.
Excellent communication, interpersonal, and problem-solving skills.
Proficiency in hotel management software (PMS).
Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

Supervise and train front desk agents, ensuring high standards of service and efficiency.
Manage guest check-in and check-out processes, ensuring accuracy and promptness.
Handle guest inquiries, requests, and concerns with professionalism and courtesy.
Oversee the daily operations of the front desk, including managing reservations and room assignments.
Ensure adherence to hotel policies and procedures, including cash handling and security protocols.
Liaise with other hotel departments to ensure guest needs are met effectively.