Front Desk Supervisor: Lead Guest Experience & Team

Placements24; Kempton Park; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Staff accommodation

Service discounts

Career progression

Competitive salary

Job summary

Placements24 is seeking an experienced Hotel Front Desk Supervisor to lead front desk operations in Tembisa. This role focuses on delivering exceptional guest service, overseeing check-ins and check-outs, and maintaining hotel standards.

You will train and mentor staff, resolve guest issues promptly, and ensure smooth daily operations. The ideal candidate has at least 2 years in hospitality front desk with supervisory experience and strong communication skills.

Qualifications

• Minimum 2 years in front desk or guest services in hospitality.
• Previous supervisory experience is desirable.
• Excellent customer service and interpersonal skills.
• Strong problem-solving and composure under pressure.

Responsibilities

• Supervise daily front desk operations and guest check-ins/outs.
• Train, schedule, and mentor front desk staff.
• Handle guest inquiries and resolve complaints promptly.
• Maintain high service standards and hotel policies.
• Lead regular team meetings and performance reviews.

Skills

Leadership

Communication

Customer service

Guest relations

PMS proficiency

Tools

Property Management System (PMS)

Job description

Placements24 is seeking an experienced Hotel Front Desk Supervisor to lead front desk operations in Tembisa. This role focuses on delivering exceptional guest service, overseeing check-ins and check-outs, and maintaining hotel standards.

You will train and mentor staff, resolve guest issues promptly, and ensure smooth daily operations. The ideal candidate has at least 2 years in hospitality front desk with supervisory experience and strong communication skills.