Guest Experience Front Office Lead

Placements24; Polokwane; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Benefits package

Job summary

Placements24 in Polokwane, Limpopo, is seeking an experienced Front Office Manager to lead its front desk operations. The role involves managing check-in/check-out, reservations, and guest inquiries while ensuring exceptional service and a welcoming atmosphere in a vibrant hotel environment.

The ideal candidate will have at least 5 years in front office operations with 2 years in a supervisory capacity, strong leadership, and proficiency in PMS software and MS Office.

Qualifications

• 5+ years in front office operations
• 2+ years in supervisory/management role
• Excellent communication and customer service
• Strong organizational and multitasking abilities
• Proficiency in PMS and MS Office

Responsibilities

• Manage day-to-day Front Office operations (check-in/check-out, reservations, guest inquiries)
• Lead, train, and develop front desk team
• Ensure prompt, professional guest service at all times
• Handle guest complaints and resolve issues effectively
• Oversee room inventory and optimize occupancy and revenue
• Collaborate with other departments for smooth operations

Skills

Front office operations

Leadership

Customer service

Communication

Organization

Education

Hospitality Management or related field

Tools

PMS software

Microsoft Office

Job description

Placements24 in Polokwane, Limpopo, is seeking an experienced Front Office Manager to lead its front desk operations. The role involves managing check-in/check-out, reservations, and guest inquiries while ensuring exceptional service and a welcoming atmosphere in a vibrant hotel environment.

The ideal candidate will have at least 5 years in front office operations with 2 years in a supervisory capacity, strong leadership, and proficiency in PMS software and MS Office.