Front Desk Supervisor - Guest Experience Leader

Greys Recruitment; South Africa; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Health insurance

Paid time off

Career advancement

Employee discounts

Job summary

Greys Recruitment is recruiting a Front Desk Supervisor to lead the reception team at a prominent Randburg establishment in Gauteng. The role focuses on delivering a welcoming guest experience, supervising front desk staff, and ensuring smooth daily operations.

You will oversee check-in/check-out, guest inquiries, and billing while maintaining a professional appearance and strong customer service standards. The position requires flexibility for evenings, weekends, and holiday shifts in Randburg.

Qualifications

• Experience in front desk or guest services, with supervisory experience preferred.
• Excellent customer service and strong communication skills.
• Proficient in PMS and Microsoft Office.
• Strong organizational and multitasking abilities.
• Professional demeanor and appearance.
• Flexible working hours, including evenings, weekends, and holidays in Randburg.

Responsibilities

• Supervise the daily operations of the front desk, ensuring efficient check-in and check-out processes.
• Train, mentor, and manage front desk agents, fostering a positive and productive work environment.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy, escalating issues as needed.
• Ensure accurate guest record-keeping and billing, and manage cash handling procedures.
• Maintain the cleanliness and organization of the front desk area.
• Assist with scheduling front desk staff to ensure adequate coverage at all times.

Skills

Front desk supervision

Customer service

PMS software

Microsoft Office

Staff training

Shift scheduling

Tools

PMS software

MS Office

Job description

Greys Recruitment is recruiting a Front Desk Supervisor to lead the reception team at a prominent Randburg establishment in Gauteng. The role focuses on delivering a welcoming guest experience, supervising front desk staff, and ensuring smooth daily operations.

You will oversee check-in/check-out, guest inquiries, and billing while maintaining a professional appearance and strong customer service standards. The position requires flexibility for evenings, weekends, and holiday shifts in Randburg.