Hybrid Front Desk Manager — Lead Guest Experience

Placements24; Randburg; Hybrid; ZAR 260,000 - 320,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health insurance

Employee discounts on stays and dining

Career development opportunities

Job summary

Placements24 is seeking an experienced Front Desk Manager to oversee reception at a prestigious Randburg property. The role blends on-site leadership with remote administrative duties, focusing on efficient check-in/check-out, guest relations, and team performance.

You will lead a front desk team, manage scheduling and policies, liaise with departments, and ensure seamless guest experiences across shifts, including evenings and holidays.

Qualifications

• Proven experience as a Front Desk Manager or Assistant Front Desk Manager in a hotel environment.
• Strong knowledge of property management systems (PMS) and front office operations.
• Excellent leadership, communication, and interpersonal skills.
• Ability to train and motivate a diverse team.
• Flexibility to work evenings, weekends, and public holidays.

Responsibilities

• Oversee front desk operations, including staffing, scheduling, and daily performance.
• Train, motivate, and supervise staff to maintain high service standards.
• Manage guest check-in/check-out procedures with accuracy and speed.
• Handle guest inquiries and resolve complaints promptly.
• Maintain front desk policies, cash handling, and payment procedures.
• Coordinate with other departments to ensure seamless guest service.
• Support remote administrative tasks related to front office reporting.

Skills

Front desk management

Leadership

PMS knowledge

Customer service

Communication

Tools

PMS software

Job description

Placements24 is seeking an experienced Front Desk Manager to oversee reception at a prestigious Randburg property. The role blends on-site leadership with remote administrative duties, focusing on efficient check-in/check-out, guest relations, and team performance.

You will lead a front desk team, manage scheduling and policies, liaise with departments, and ensure seamless guest experiences across shifts, including evenings and holidays.