Guest Experience Supervisor - Front Desk

Placements24; Paarl; On-site; ZAR 96,000 - 165,000; Full time

Benefits offered by this job

Competitive hourly wage

Overtime opportunities

Career progression

Employee discounts

Health insurance

Friendly work environment

Job summary

Placements24 in Paarl seeks an efficient Front Desk Supervisor to lead the reception team, greet guests warmly, and manage check-in and check-out smoothly. This role is vital for creating the first impression for guests, ensuring a warm welcome, and handling all check-in and check-out processes smoothly.

You will supervise staff, resolve guest inquiries, and uphold the highest standards of hospitality, organization, and service quality across the front desk.

Qualifications

• Experience as Front Desk Supervisor or senior hotel reception role.
• Excellent customer service and communication skills.
• Proficient with PMS and computers.
• Strong organizational and multitasking abilities.
• Proactive in solving guest issues.

Responsibilities

• Supervise and train front desk staff, ensuring adherence to service standards and procedures.
• Manage guest arrivals and departures, ensuring efficient and accurate check-in and check-out processes.
• Handle guest inquiries, requests, and complaints professionally.
• Maintain the cleanliness and organization of the front desk area.
• Oversee reservations, room allocations, and guest records.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Multitasking

Problem-solving

Tools

PMS (Hotel reservations)

General computer skills

Job description

Placements24 in Paarl seeks an efficient Front Desk Supervisor to lead the reception team, greet guests warmly, and manage check-in and check-out smoothly. This role is vital for creating the first impression for guests, ensuring a warm welcome, and handling all check-in and check-out processes smoothly.

You will supervise staff, resolve guest inquiries, and uphold the highest standards of hospitality, organization, and service quality across the front desk.