Front Desk Supervisor

Placements24; Randburg; On-site; ZAR 180,000 - 230,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Career advancement

Employee discounts

Dynamic team environment

Job summary

Placements24 in Randburg is seeking a Front Desk Supervisor to lead the reception team and ensure a seamless guest experience. You will oversee front desk operations, coach staff, and resolve guest inquiries while maintaining a professional, friendly atmosphere.

The role requires supervisory experience, strong customer service, and proficiency with PMS software and Microsoft Office. Flexibility to work evenings, weekends, and holidays is essential in this vibrant Gauteng location.

Qualifications

• Previous experience in a front desk or guest services role, with supervisory experience highly preferred.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency in hotel management software (PMS) and Microsoft Office.
• Strong organizational and multitasking abilities.
• A professional demeanor and appearance.
• Ability to work flexible hours, including evenings, weekends, and holidays in Randburg.

Responsibilities

• Supervise the daily operations of the front desk, ensuring efficient check-in and check-out processes.
• Train, mentor, and manage front desk agents, fostering a positive and productive work environment.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy, escalating issues as needed.
• Ensure accurate guest record-keeping and billing, and manage cash handling procedures.
• Maintain the cleanliness and organization of the front desk area.
• Assist with scheduling front desk staff to ensure adequate coverage at all times.

Skills

Customer service

Communication

Interpersonal skills

Organization

Multitasking

Professional demeanor

Flexibility

Tools

PMS software

Microsoft Office

Job description

About the Role

Our client seeks a customer-focused and efficient Front Desk Supervisor to lead the reception team at their prominent establishment in Randburg . You will be responsible for ensuring a welcoming and seamless experience for all guests, managing front desk operations, and supervising front desk staff. This role is key to creating the first and last impression guests have of our establishment in the vibrant Gauteng region.

Key Responsibilities

• Supervise the daily operations of the front desk, ensuring efficient check-in and check-out processes.
• Train, mentor, and manage front desk agents, fostering a positive and productive work environment.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy, escalating issues as needed.
• Ensure accurate guest record-keeping and billing, and manage cash handling procedures.
• Maintain the cleanliness and organization of the front desk area.
• Assist with scheduling front desk staff to ensure adequate coverage at all times.

Requirements

• Previous experience in a front desk or guest services role, with supervisory experience highly preferred.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency in hotel management software (PMS) and Microsoft Office.
• Strong organizational and multitasking abilities.
• A professional demeanor and appearance.
• Ability to work flexible hours, including evenings, weekends, and holidays in Randburg .

Benefits

• Competitive salary and opportunities for performance bonuses.
• Health insurance and paid time off.
• Opportunities for career advancement within the hospitality sector.
• Employee discounts on accommodation and dining.
• A supportive and dynamic team environment in Gauteng .