Guest Experience Lead — Front Desk Supervisor

Placements24; Randburg; On-site; ZAR 110,000 - 165,000; Full time

Benefits offered by this job

Competitive wage

Tips/bonuses

Medical aid

Staff accommodation

Career advancement

Dynamic environment

Job summary

Placements24 in Randburg is seeking a Front Office Supervisor to lead the hotel's front desk team, ensuring welcoming and efficient check-in and check-out for guests. You will supervise staff, handle guest inquiries and issues, collaborate with other departments, and uphold high service standards and lobby presentation, with opportunities for career growth in the hotel group. This role requires leadership, excellent communication, and a proactive approach to guest satisfaction.

Qualifications

• Experience supervising front desk staff or similar role.
• Strong customer service and professional demeanor.
• Excellent communication and interpersonal skills.
• PMS knowledge and hotel operations understanding.

Responsibilities

• Supervise and train front desk agents to hotel standards.
• Manage guest check-ins and check-outs accurately and efficiently.
• Handle inquiries, requests and complaints professionally and promptly.
• Oversee daily front desk operations, shift changes and reporting.
• Ensure the lobby is well-maintained and presentable.

Skills

Leadership

Customer service

Communication

PMS proficiency

Team motivation

Tools

PMS

Job description

Placements24 in Randburg is seeking a Front Office Supervisor to lead the hotel's front desk team, ensuring welcoming and efficient check-in and check-out for guests. You will supervise staff, handle guest inquiries and issues, collaborate with other departments, and uphold high service standards and lobby presentation, with opportunities for career growth in the hotel group. This role requires leadership, excellent communication, and a proactive approach to guest satisfaction.