Guest Experience Lead – Front Office

Radisson Hotel Group; Middelburg; On-site; ZAR 167,400 - 223,200; Full time

Benefits offered by this job

Exclusive hotel rates for employees

Career development opportunities

Inclusive and fun workplace environment

Job summary

A leading hospitality company in South Africa is looking for a Front Office Supervisor to join their dynamic team. This role demands excellence in guest service management, supervising the front office operations, and leading a team dedicated to creating memorable experiences. Ideal candidates will have strong communication skills, flexibility, and a qualification in hospitality management. Prior experience in a similar role is beneficial but not essential. This opportunity offers a vibrant work environment and the chance to grow within a global brand.

Qualifications

• 2-3 years' experience in front office operations, with supervisory exposure.
• Strong working knowledge of front office procedures and guest service standards.
• Confident and professional approach in high-pressure situations.

Responsibilities

• Supervise front office team ensuring high guest service standards.
• Work proactively to ensure guest satisfaction.
• Oversee cash handling and ensure accurate financial procedures.

Skills

Flexibility and a positive attitude

Creative problem-solving

Strong verbal communication skills

Teamwork for guest satisfaction

Leadership and organizational skills

Education

Qualification in Hospitality Management or related field

Tools

Opera PMS systems

MS Office

Job description

A leading hospitality company in South Africa is looking for a Front Office Supervisor to join their dynamic team. This role demands excellence in guest service management, supervising the front office operations, and leading a team dedicated to creating memorable experiences. Ideal candidates will have strong communication skills, flexibility, and a qualification in hospitality management. Prior experience in a similar role is beneficial but not essential. This opportunity offers a vibrant work environment and the chance to grow within a global brand.