Front Office Supervisor

Placements24; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Supportive work environment

Job summary

Placements24 in Bloemfontein is seeking a proactive Front Office Supervisor to lead a small front desk team, manage guest check-ins/outs, and ensure a warm, efficient reception. The role focuses on guest satisfaction, coordinating with other departments, and staff training to uphold high service standards.

The ideal candidate will have strong English communication, the ability to work weekends, and a passion for hospitality with opportunities for growth within the hotel.

Qualifications

• Experience in front office role with at least 1 year in a supervisory capacity.
• Excellent customer service and interpersonal skills.
• Proficiency in hotel reservation systems and front desk operations.
• Strong organizational and multitasking abilities.

Responsibilities

• Supervise the daily operations of the front desk, ensuring efficient check-in and check-out procedures.
• Lead, train, and motivate front desk staff to deliver exceptional guest service.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Manage room inventory, reservations, and special requests.
• Ensure all guest accounts are accurate and processed correctly.
• Assist with the implementation of hotel policies and procedures at the front desk.
• Conduct regular staff meetings and training sessions.

Skills

Front desk leadership

Guest service

Team supervision

English communication

Tools

Hotel reservation systems

Job description

About the Role

A leading boutique hotel in Bloemfontein, Free State , is seeking a proactive and customer-focused Front Office Supervisor . This role is crucial in ensuring a smooth and welcoming experience for all guests from check-in to check-out. You will lead a small team of front desk agents, handle guest inquiries, manage reservations, and contribute to the overall efficiency of the hotel's reception operations. The ideal candidate possesses excellent communication skills, a keen attention to detail, and a passion for providing outstanding hospitality. This is an excellent opportunity to develop your leadership skills within a reputable establishment.

Key Responsibilities

• Supervise the daily operations of the front desk, ensuring efficient check-in and check-out procedures.
• Lead, train, and motivate front desk staff to deliver exceptional guest service.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Manage room inventory, reservations, and special requests.
• Ensure all guest accounts are accurate and processed correctly.
• Assist with the implementation of hotel policies and procedures at the front desk.
• Conduct regular staff meetings and training sessions.
• Monitor and maintain the appearance and cleanliness of the front desk area.
• Collaborate with other hotel departments to ensure guest satisfaction.
• Act as a point of contact for guests requiring assistance or information.

Requirements

• Previous experience in a front office role within the hospitality industry, with at least 1 year in a supervisory or lead capacity.
• Excellent customer service and interpersonal skills.
• Proficiency in hotel reservation systems and front desk operations.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional under pressure.
• Good communication skills in English.
• A team-oriented approach and a willingness to support colleagues.
• Attention to detail and accuracy in handling guest information and transactions.
• Flexibility to work various shifts, including weekends and public holidays.
• A positive attitude and a passion for hospitality.

Benefits

This position offers a competitive salary, potential for performance-based bonuses, and opportunities for growth within the hotel. Employees will enjoy a supportive work environment and the chance to contribute to a well-regarded hotel in Bloemfontein, Free State .