Guest Experience Host - Front Desk (Hotel)

SkillsMap; Pretoria; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Sun International in Pretoria is seeking a professional, guest-focused Receptionist to join our Rooms: Front Office team. You will manage the front desk, handle check-in/check-out, upsell rooms, and deliver personalized service to ensure a memorable stay for guests.

Ideal candidates have 2 years in customer service, Grade 12, and strong communication skills, with the ability to work shifts in a hospitality environment. This role supports a premier hotel experience.

Qualifications

• Grade 12 or equivalent.
• 2 years' experience in customer service, preferably in hospitality.
• Excellent communication and guest-relations skills.

Responsibilities

• Greet guests and manage check-in/check-out at the front desk.
• Upsell rooms and services while providing personalized guest service.
• Maintain front desk operations and accurate guest records.
• Handle inquiries, store valuables, and coordinate with hotel departments.
• Promote hotel facilities and local attractions to guests.

Skills

Customer service

Communication

Shift work

Multilingual

Education

Grade 12

Tools

POS systems

Cash handling

Job description

Sun International in Pretoria is seeking a professional, guest-focused Receptionist to join our Rooms: Front Office team. You will manage the front desk, handle check-in/check-out, upsell rooms, and deliver personalized service to ensure a memorable stay for guests.

Ideal candidates have 2 years in customer service, Grade 12, and strong communication skills, with the ability to work shifts in a hospitality environment. This role supports a premier hotel experience.