Front Desk Experience Specialist - 4-5 Star Hotel

Hospitality Hire; Cape Town; On-site; ZAR 201,000 - 268,000; Full time

Job summary

Hospitality Hire is recruiting for an enthusiastic Hotel Front Desk Receptionist to join the Front Office team of a well-established hotel in Cape Town. You will be the first point of contact for guests, delivering a warm, professional welcome and handling registrations, check-ins and check-outs with efficiency.

You will manage reservations, payments and inquiries, liaise with departments to ensure seamless guest experiences, and uphold front desk policies in a fast-paced environment.

Qualifications

• Recognised Hospitality qualification preferred.
• Minimum 1–2 years' experience as a Receptionist in a 4- or 5-star hotel environment.
• Opera PMS proficiency is essential.
• Microsoft Office proficiency.
• Well presented with a professional and confident manner.
• Excellent verbal and written communication skills.
• Professional telephone and email etiquette.
• Strong organisational and planning skills.
• Good financial acumen and cash handling ability.
• Ability to multitask and remain calm in a fast-paced environment.
• Strong problem-solving and conflict resolution skills.
• Friendly, positive and guest-focused attitude.
• Exceptional attention to detail and accuracy.
• Fluent in English.
• Flexible to work shifts, weekends, evenings and public holidays as operationally required.

Responsibilities

• Deliver a warm and professional welcome to every guest.
• Complete guest registrations, check-ins and check-outs efficiently.
• Respond promptly and professionally to guest enquiries, requests and concerns.
• Provide information regarding hotel facilities, services and local attractions.
• Manage reservations, room allocations, amendments and cancellations.
• Ensure all Front Office policies and procedures are consistently followed.
• Complete end-of-day procedures and Front Office reporting accurately.
• Maintain an organised, professional and welcoming reception area.
• Process guest payments and maintain accurate cash handling procedures.
• Prepare guest invoices and assist with billing enquiries.
• Respond to telephone calls and email enquiries professionally and efficiently.
• Capture and maintain accurate guest information using Opera PMS.
• Liaise with Housekeeping, Maintenance, F&B and other departments for guest experiences.
• Follow health, safety and company procedures.
• Assist with additional Front Office duties as operationally required.

Skills

Fluent English

Excellent verbal and written comms

Opera PMS

Microsoft Office

Organisational skills

Cash handling

Multitasking

Problem solving

Guest-focused

Professional telephone etiquette

Education

Hospitality qualification

Tools

Opera PMS

Microsoft Office

Job description

Hospitality Hire is recruiting for an enthusiastic Hotel Front Desk Receptionist to join the Front Office team of a well-established hotel in Cape Town. You will be the first point of contact for guests, delivering a warm, professional welcome and handling registrations, check-ins and check-outs with efficiency.

You will manage reservations, payments and inquiries, liaise with departments to ensure seamless guest experiences, and uphold front desk policies in a fast-paced environment.