Hotel Front Desk: Guest Experience Specialist

Jobskey Search and Selection; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Jobskey Search and Selection in Cape Town is seeking a friendly Hotel Receptionist to be the first point of contact for guests, ensuring smooth check-in and check-out and assisting with reservations. You will respond to guest inquiries and handle administrative tasks with professionalism.

You will also manage calls, maintain accurate guest records, and keep the reception area neat while delivering excellent service to guests and visitors.

Qualifications

• Previous experience as a receptionist or in customer service is a plus.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to handle multiple tasks and work under pressure.
• Proficient in using hotel management software and MS Office.
• A customer-oriented approach with a professional attitude.

Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly attitude.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries, provide information about hotel services and local attractions.
• Process reservations and cancellations accurately.
• Manage phone calls and direct them to the appropriate departments.
• Handle guest complaints or requests and elevate as necessary.
• Maintain accurate records of bookings and guest details.
• Ensure the reception area is tidy and presentable at all times.

Skills

Communication skills

Interpersonal skills

Organizational skills

Attention to detail

Multitasking

Hotel management software

MS Office

Customer-oriented

Professional attitude

Reception experience

Tools

Hotel management software

MS Office

Job description

Jobskey Search and Selection in Cape Town is seeking a friendly Hotel Receptionist to be the first point of contact for guests, ensuring smooth check-in and check-out and assisting with reservations. You will respond to guest inquiries and handle administrative tasks with professionalism.

You will also manage calls, maintain accurate guest records, and keep the reception area neat while delivering excellent service to guests and visitors.