Receptionist

SkillsMap; Pretoria; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Sun International in Pretoria is seeking a professional, guest-focused Receptionist to join our Rooms: Front Office team. You will manage the front desk, handle check-in/check-out, upsell rooms, and deliver personalized service to ensure a memorable stay for guests.

Ideal candidates have 2 years in customer service, Grade 12, and strong communication skills, with the ability to work shifts in a hospitality environment. This role supports a premier hotel experience.

Qualifications

• Grade 12 or equivalent.
• 2 years' experience in customer service, preferably in hospitality.
• Excellent communication and guest-relations skills.

Responsibilities

• Greet guests and manage check-in/check-out at the front desk.
• Upsell rooms and services while providing personalized guest service.
• Maintain front desk operations and accurate guest records.
• Handle inquiries, store valuables, and coordinate with hotel departments.
• Promote hotel facilities and local attractions to guests.

Skills

Customer service

Communication

Shift work

Multilingual

Education

Grade 12

Tools

POS systems

Cash handling

Job description

Job Reference Number: 11868940
Department: Rooms : Front Office
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 2
Salary: Market Related Time Square Casino is looking for a professional and customer-focused Receptionist to join our team. The successful candidate will create a welcoming first impression for guests, provide exceptional service, manage front desk operations efficiently, and ensure a seamless guest experience while embodying our commitment to hospitality excellence.

Job Description

Job Purpose

The receptionist is responsible for being the point of contact for guests, facilitating the check-in and check-out processes of the hotel, upselling of rooms and providing exceptional, personalized customer service to guests throughout their stay in the hotel to ensure that their stay is worth remembering

Key Performance Areas

Prepared Work Station

• Identify issues with regards the floor appearance/ functioning of equipment and systems
• Check overall cleanliness of the front of house areas
• Check and restock information brochures
• Review the arrival and VIP lists daily and understands special requirements
• Assist in preparing and distributing welcome / VIP amenities.
• Be familiar with the hotel and resort facilities, promotions and activities

Delivered Reception Services

• Acknowledge and greet all guests with a friendly smile and treat guests with respect at all times
• Interact with guests and complete procedures on guest’s check-in and check-out of the hotel; including cutting of keys; preparing bills and taking payments, etc.
• Take and pass on messages to guests
• Deal with special requests from guests (like booking theatre tickets or storing valuable items)
• Inform guests of the services and accommodation rates in the hotel
• Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
• Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
• Report issues of housekeeping, maintenance and malfunctioning appliances to the relevant department for quick repair in order to ensure guests comfort and satisfaction.
• Administer own float and conduct cash-ups at the end of the shift.
• Be present at the reception desk and maintain proper decorum at all times.
• Promotes and upsells the facilities of the hotel and knows the surrounding areas when asked for directions.

Customer Engagement:

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions

Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Job Requirements

Education

Grade 12

Experience

2 years' experience in a customer service environment, preferably in a hotel environment

Skills and Knowledge

• Ability to work shifts that meet operational requirements
• Physically able to move around, and stand for extended periods of time
• Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements
• Knowledge of an additional language (relevant to market) is an advantage

Equity

Sun International is committed to employment equity and encourage applications from suitable qualified candidates. Only shortlisted candidates will be contacted.

If you have not heard from us within 14 days of the closing date, please consider your application unsuccessful.