Guest Services Concierge - Luxury Hotel Front Desk

Aquat Consulting

Pretoria

On-site

ZAR 133,920 - 167,400

Full time

14 days+
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Benefits offered by this job

Friendly team and mutual support
Professional and personal development opportunities

Job summary

A luxury hotel in Pretoria is seeking a dedicated Receptionist to join their friendly team. This role involves welcoming guests, managing check-ins and check-outs, and efficiently resolving guest requests and complaints. The ideal candidate has previous hospitality experience, excellent communication skills, and a customer-oriented approach. This position offers a pleasant working environment with opportunities for personal and professional development.

Qualifications

  • Previous hospitality experience is an advantage.
  • Ability to work efficiently in a dynamic environment.
  • Good knowledge of foreign languages (English mandatory).

Responsibilities

  • Welcome guests with kindness and professionalism upon arrival.
  • Check-in and check-out of guests according to procedures.
  • Solve guest requests and complaints efficiently.
  • Provide information about hotel facilities and local attractions.
  • Coordinate with other departments for a pleasant guest experience.

Skills

Excellent communication and interpersonal skills
Customer satisfaction orientation
Attention to detail

Job description

A luxury hotel in Pretoria is seeking a dedicated Receptionist to join their friendly team. This role involves welcoming guests, managing check-ins and check-outs, and efficiently resolving guest requests and complaints. The ideal candidate has previous hospitality experience, excellent communication skills, and a customer-oriented approach. This position offers a pleasant working environment with opportunities for personal and professional development.
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