Guest Services Concierge - Luxury Hotel Front Desk

Aquat Consulting; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hotel in Pretoria is seeking a dedicated Receptionist to join their friendly team. This role involves welcoming guests, managing check-ins and check-outs, and efficiently resolving guest requests and complaints. The ideal candidate has previous hospitality experience, excellent communication skills, and a customer-oriented approach. This position offers a pleasant working environment with opportunities for personal and professional development.

Benefits

Friendly team and mutual support

Professional and personal development opportunities

Qualifications

• Previous hospitality experience is an advantage.
• Ability to work efficiently in a dynamic environment.
• Good knowledge of foreign languages (English mandatory).

Responsibilities

• Welcome guests with kindness and professionalism upon arrival.
• Check-in and check-out of guests according to procedures.
• Solve guest requests and complaints efficiently.
• Provide information about hotel facilities and local attractions.
• Coordinate with other departments for a pleasant guest experience.

Skills

Excellent communication and interpersonal skills

Customer satisfaction orientation

Attention to detail

Job description

A luxury hotel in Pretoria is seeking a dedicated Receptionist to join their friendly team. This role involves welcoming guests, managing check-ins and check-outs, and efficiently resolving guest requests and complaints. The ideal candidate has previous hospitality experience, excellent communication skills, and a customer-oriented approach. This position offers a pleasant working environment with opportunities for personal and professional development.