Luxury Hotel Front Desk Host - Guest Experience Lead

Phoenix Recruitment; Cape Town; On-site; ZAR 100,000 - 167,000; Full time

Job summary

Large 5* Hotel in Cape Town seeks an experienced Front Office Receptionist to welcome guests and manage check-ins/check-outs. You will respond to inquiries, process payments, and coordinate with departments to ensure guest satisfaction.

Requirements include Grade 12, hospitality qualification preferred, 1–2 years in a 4/5* hotel, and proficiency in Opera and Microsoft Office. The role demands a professional, well-groomed, and English-speaking individual ready to work weekends and shifts.

Qualifications

• Grade 12 is required.
• Hospitality qualification is preferred.
• 1–2 years’ experience in a 4/5* hotel as a receptionist.
• Proficient in Opera and Microsoft Office.
• Fluent in English.

Responsibilities

• Attend to guest registrations, check-ins and check-outs.
• Respond to guest inquiries and requests promptly.
• Provide information on hotel services and local attractions.
• Coordinate with departments to fulfill guest needs.
• Manage reservations, cancellations and room assignments.
• Process payments and maintain accurate records.
• Maintain health and safety protocols at front desk.
• Answer calls with proper etiquette and professionalism.
• Maintain a tidy front desk area and use Opera PMS.

Skills

Excellent communication

Phone etiquette

Organizational skills

Multitasking

Interpersonal skills

Conflict management

Positive attitude

Attention to detail

English language

Microsoft Office

Opera

Education

Grade 12

Hospitality qualification

Tools

Opera

Microsoft Office

Job description

Large 5* Hotel in Cape Town seeks an experienced Front Office Receptionist to welcome guests and manage check-ins/check-outs. You will respond to inquiries, process payments, and coordinate with departments to ensure guest satisfaction.

Requirements include Grade 12, hospitality qualification preferred, 1–2 years in a 4/5* hotel, and proficiency in Opera and Microsoft Office. The role demands a professional, well-groomed, and English-speaking individual ready to work weekends and shifts.