Front Desk Lead: Guest Experience & Team Coach

Placements24; Randburg; On-site; GBP 4,400 - 6,300; Full time

Benefits offered by this job

Competitive hourly wage

Medical aid

Staff accommodation or housing

Job summary

Placements24 in Randburg invites applications for a proactive Front Office Supervisor to lead the reception team at a busy business hotel. You will oversee check-ins, handle guest inquiries, and ensure a smooth guest experience for business travelers.

The role requires strong leadership, excellent communication, and proficiency with hotel management software and Microsoft Office. Flexible hours, weekends and public holidays, and opportunities for overtime are available.

Qualifications

• Previous Front Desk Agent or Front Office Supervisor experience.
• Strong leadership and team management skills.
• Proficiency with hotel management software and Microsoft Office.

Responsibilities

• Supervise front desk staff, providing training and performance feedback.
• Ensure efficient check-ins, check-outs, and reservations.
• Handle guest inquiries and resolve issues promptly and courteously.
• Maintain a clean and organized front desk area.
• Assist with scheduling, payroll, and inventory for front office supplies.
• Coordinate with other hotel departments to ensure seamless guest service.

Skills

Leadership

Customer service

Communication

Team management

Tools

Hotel management software

Microsoft Office

Job description

Placements24 in Randburg invites applications for a proactive Front Office Supervisor to lead the reception team at a busy business hotel. You will oversee check-ins, handle guest inquiries, and ensure a smooth guest experience for business travelers.

The role requires strong leadership, excellent communication, and proficiency with hotel management software and Microsoft Office. Flexible hours, weekends and public holidays, and opportunities for overtime are available.