Remote Graduate IT Support Specialist

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Remote work

Professional training

Career growth

Collaborative team environment

Competitive salary

Job summary

Placements24 is seeking a motivated Graduate IT Support Specialist to join their remote-first team. You will provide first-level technical support, troubleshoot issues, and help keep IT systems running smoothly for end-users.

The ideal candidate holds a Bachelor's in IT/CS, has familiarity with Windows/macOS, networking basics, and strong communication; you will gain exposure to Zendesk/ServiceNow and collaborate with a global technology solutions provider.

Qualifications

• Bachelor's degree in IT, CS or related field.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.

Responsibilities

• Provide first-level remote IT support to end-users.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computers and software.
• Manage user accounts and access rights.
• Document solutions in the ticketing system.
• Escalate complex issues when needed.

Skills

Remote support

Troubleshooting

Windows/macOS

Networking basics

Communication skills

Time management

Education

Bachelor's in IT/CS

Tools

Zendesk

ServiceNow

Job description

About the Role

Our client, a global technology solutions provider, is actively seeking motivated Graduate IT Support Specialists to join their fully remote team. This is an exceptional opportunity for individuals with a passion for technology and problem-solving to excel in a flexible, remote-first work environment. You will be responsible for providing first-level technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems. This role is ideal for graduates eager to build a career in IT support and gain valuable experience across various technologies.

Key Responsibilities

• Provide remote technical assistance to users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Install, configure, and maintain computer hardware, operating systems, and applications.
• Manage user accounts, permissions, and access rights.
• Document technical procedures, solutions, and support requests in a ticketing system.
• Escalate complex issues to senior IT staff when necessary.
• Assist in the maintenance and troubleshooting of network infrastructure.
• Educate users on best practices for IT security and system usage.
• Contribute to the continuous improvement of IT support processes and knowledge base.
• Ensure timely and effective resolution of all support tickets.

Requirements

• A Bachelor's degree in Information Technology, Computer Science, or a related field.
• Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) is required.
• Excellent problem-solving and analytical skills.
• Strong written and verbal communication skills for clear technical explanations.
• Ability to work independently and manage time effectively in a remote setting.
• Customer-focused attitude with patience and empathy.
• Must have a reliable high-speed internet connection and a dedicated workspace.
• Experience with IT support ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
• Must be legally eligible to work remotely in South Africa , ideally within commuting distance to Mahikeng for occasional team meetups if required.

Benefits

• Work fully remotely, enjoying unparalleled flexibility and work-life balance.
• Comprehensive training and professional development in IT support.
• Opportunities to gain experience with a wide range of technologies and systems.
• Collaborative virtual team environment.
• Competitive salary and benefits package.
• Career growth opportunities within a leading technology company.
• Be part of a remote-first culture that values innovation and support.