Graduate IT Support Specialist

Placements24; Polokwane; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work arrangement

Comprehensive training

Career advancement

Exposure to IT infrastructure

Competitive salary

Job summary

Placements24 seeks a proactive Graduate IT Support Specialist to join the IT department in Polokwane. You will provide first-line support to end-users, troubleshoot hardware, software, and network issues, and help maintain computer systems and peripherals.

The role offers broad IT exposure, on-the-job learning, and a hybrid work arrangement with comprehensive training and career development opportunities within IT.

Qualifications

• Bachelor's degree or National Diploma in Information Technology, Computer Science, or a related field.
• Basic understanding of operating systems (Windows, macOS) and common software applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) is beneficial.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues in a timely manner.
• Install, configure, and maintain computer systems, software, and peripherals.
• Assist in managing IT assets, including inventory and deployment.
• Document technical issues and their resolutions in the IT support ticketing system.

Skills

Customer service

Problem solving

Education

Bachelor's degree in IT / Computer Science

Job description

About the Role

Our client is looking for proactive and technically adept Graduate IT Support Specialists to join their IT department in Polokwane . This is an excellent entry-level position for individuals passionate about technology and eager to provide crucial technical support to end-users. You will be responsible for troubleshooting hardware, software, and network issues, ensuring smooth IT operations across the organization. This role offers a fantastic opportunity to gain broad IT experience, learn new technologies, and develop your career in a supportive and dynamic company environment.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues in a timely manner.
• Install, configure, and maintain computer systems, software, and peripherals.
• Assist in managing IT assets, including inventory and deployment.
• Document technical issues and their resolutions in the IT support ticketing system.

Requirements

• Bachelor's degree or National Diploma in Information Technology, Computer Science, or a related field.
• Basic understanding of operating systems (Windows, macOS) and common software applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) is beneficial.
• Strong problem-solving and customer service skills.
• Ability to work independently and as part of a team, with a strong willingness to learn.

Benefits

• Competitive graduate salary and benefits.
• Comprehensive training on IT systems and support procedures.
• Exposure to various IT infrastructure components and technologies.
• Hybrid work arrangement offering flexibility.
• A supportive team environment with opportunities for career advancement in IT.