Graduate IT Support Specialist

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive starting salary

Health benefits

Retirement benefits

Certifications available

Career growth

Job summary

Placements24 in Mahikeng is seeking a technically adept and customer-focused Graduate IT Support Specialist to join the IT department. This role provides an excellent pathway for recent IT graduates to gain practical experience in providing technical support and maintaining IT infrastructure.

You will diagnose and resolve hardware, software, and network issues for employees, work in a hybrid model with a supportive IT team, and contribute to maintaining a stable and efficient technology

Qualifications

• A degree or diploma in Information Technology, Computer Science, or a related field.
• Fundamental knowledge of computer hardware, operating systems (Windows, macOS), and common software.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Strong problem-solving and analytical skills; excellent customer service and communication.

Responsibilities

• Provide first-level technical support to end-users for hardware, software, and network issues.
• Install, configure, and maintain hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve hardware and software issues via effective troubleshooting.
• Escalate unresolved issues to senior IT staff or vendors as needed.
• Assist in IT inventory management, asset tracking, and documentation of procedures.
• Promote IT security best practices and user awareness training.

Skills

Networking basics

Hardware troubleshooting

Customer service

Windows/macOS support

Education

Degree or diploma in Information Technology

Job description

About the Role

Our client is seeking a technically adept and customer-focused Graduate IT Support Specialist to join their IT department in Mahikeng . This role provides an excellent pathway for recent IT graduates to gain practical experience in providing technical support and maintaining IT infrastructure. You will be responsible for diagnosing and resolving hardware, software, and network issues for employees, ensuring minimal disruption to business operations. Working in a hybrid model, you'll collaborate with a supportive IT team, learn about various IT systems, and contribute to maintaining a stable and efficient technological environment for the organization.

Key Responsibilities

• Provide first-level technical support to end-users for hardware, software, and network-related issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues using effective troubleshooting methods.
• Escalate unresolved issues to senior IT staff or relevant vendors as necessary.
• Assist in managing IT inventory, asset tracking, and documentation of IT procedures.
• Contribute to IT security best practices and user awareness training.

Requirements

• A degree or diploma in Information Technology, Computer Science, or a related field.
• Fundamental knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Strong problem-solving and analytical skills.Excellent customer service and communication skills.
• Willingness to work in a hybrid environment and learn new technologies in Mahikeng .

Benefits

• Competitive starting salary and performance-based incentives.
• Comprehensive health and retirement benefits.
• Opportunities for certifications and advanced IT training.
• Exposure to diverse IT technologies and infrastructure challenges.
• A collaborative hybrid work setting focused on skill development and career growth.