Junior IT Support Technician

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

On-the-job training

Career progression

Bonuses

Job summary

Placements24 is seeking a Junior IT Support Technician to join its Soweto team. This entry-level role focuses on delivering first-line technical help for hardware, software, and user accounts, while learning from the IT department.

You will work with Windows/macOS, assist with devices, document issues, and contribute to IT operations. A diploma or IT cert and strong communication are preferred, with on-the-job training and development opportunities.

Qualifications

• Requires high school diploma or equivalent; IT certification (e.g., CompTIA A+) or associate's degree is a plus.
• Basic understanding of computer hardware, OS (Windows/macOS) and software applications.
• Familiarity with TCP/IP, DNS, DHCP concepts and basic networking.

Responsibilities

• Provide first-level technical support to end-users for hardware, software, and network issues.
• Install, configure, and troubleshoot desktop PCs, laptops, printers, and mobile devices.
• Set up and maintain user accounts and access permissions.
• Perform basic network troubleshooting and IT asset management.
• Document issues and resolutions in the helpdesk system.
• Escalate complex issues to senior IT staff as needed.

Skills

Communication skills

Interpersonal skills

Problem solving

Willingness to learn

Education

High school diploma or equivalent

IT certification (e.g., CompTIA A+)

Job description

About the Role

Our client is seeking an eager Junior IT Support Technician to join their team in Soweto . This entry-level position is perfect for individuals passionate about technology and providing excellent user support. You will be responsible for providing technical assistance and support related to computer systems, software, and hardware. Working closely with the IT department, you will help maintain IT operations and ensure smooth functioning of all technology services for employees. This is a great starting point for a career in IT support.

Key Responsibilities

• Provide first-level technical support to end-users for hardware, software, and network issues via phone, email, or in person.
• Install, configure, and troubleshoot desktop computers, laptops, printers, and mobile devices.
• Assist with the setup and maintenance of user accounts and access permissions.
• Perform basic network troubleshooting and support.
• Maintain IT inventory and assist with asset management.
• Document technical issues and resolutions in the IT helpdesk system.
• Escalate complex issues to senior IT staff when necessary.

Requirements

• High school diploma or equivalent; a relevant IT certification (e.g., CompTIA A+) or associate's degree is a plus.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Familiarity with network concepts like TCP/IP, DNS, and DHCP.
• Good communication and interpersonal skills, with a patient and helpful attitude.
• Ability to follow instructions and troubleshoot problems systematically.
• Willingness to learn and adapt to new technologies.

Benefits

• Competitive entry-level salary and potential for performance bonuses.
• Comprehensive benefits package, including medical aid.
• On-the-job training and opportunities for professional development and certifications.
• Exposure to a wide range of IT systems and technologies.
• Supportive team environment with opportunities for career progression.