IT Support Trainee

Placements24; Pretoria; On-site; ZAR 100,000 - 167,000; Full time

Benefits offered by this job

On-the-job training

Exposure to IT technologies

Mentorship

Industry-recognized certifications

Stable work environment

Job summary

Placements24 in Pretoria is seeking an IT Support Trainee to join our technical support team. You'll gain hands-on experience with hardware, software, and networking while assisting end-users.

Work on-site in Pretoria, learn from seasoned IT professionals, and pursue industry certifications as part of a structured training program. This role offers a clear path into IT support with mentorship and exposure to a range of technologies in a busy office environment.

Qualifications

• A passion for technology and a desire to work in IT support.
• Basic knowledge of computer hardware, operating systems (Windows/macOS), and common software applications.
• Good problem-solving and analytical skills.
• Excellent communication and interpersonal abilities, with a customer-service orientation.
• Must be able to work on-site in Pretoria and commit to the training program.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Install, configure, and troubleshoot computer hardware, software, systems, networks, printers, and scanners.
• Respond to IT support requests in a timely and professional manner.
• Assist in maintaining IT inventory and documentation.
• Learn and implement IT best practices and security protocols.

Job description

About the Role

Our client is seeking a dedicated IT Support Trainee to join their technical support team in Pretoria . This role is perfect for individuals starting their IT career, offering hands‑on experience with hardware, software, and network troubleshooting. You will be responsible for providing first-level support to employees, ensuring smooth operation of IT systems. Working within a busy office environment, you will learn from experienced IT professionals and gain valuable skills in a critical support function for the organization located in Pretoria .

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Install, configure, and troubleshoot computer hardware, software, systems, networks, printers, and scanners.
• Respond to IT support requests in a timely and professional manner.
• Assist in maintaining IT inventory and documentation.
• Learn and implement IT best practices and security protocols.

Requirements

• A passion for technology and a desire to work in IT support .
• Basic knowledge of computer hardware, operating systems (Windows/macOS), and common software applications.
• Good problem-solving and analytical skills.
• Excellent communication and interpersonal abilities, with a customer‑service orientation.
• Must be able to work on-site in Pretoria and commit to the training program.

Benefits

• On‑the‑job training in various IT support areas.
• Exposure to a wide range of IT technologies and systems.
• Mentorship from experienced IT professionals.
• Opportunity to earn industry‑recognized certifications.
• A stable work environment with a focus on professional development.