IT Support Trainee

Placements24; Gauteng; Hybrid; ZAR 63,000 - 77,000; Full time

Benefits offered by this job

Annual stipend

Hybrid work model

Mentorship

Certification opportunities

Job summary

Placements24 client is seeking an IT Support Trainee based in Tembisa. This hybrid role balances in-office collaboration with remote work, offering hands-on exposure to IT support tasks and practical learning in a supportive environment.

You will gain experience across hardware, software, networking and user support, with mentoring from experienced IT professionals and a pathway to a permanent role on successful completion.

Qualifications

• Basic understanding of computer hardware, software, and networking principles.
• Good problem-solving and analytical skills.
• Strong communication and interpersonal skills for user support.
• Ability to work collaboratively in a team and independently when required.
• Willingness to learn and adapt to new technologies.
• Access to reliable internet for remote work components.

Responsibilities

• Provide first-level technical support to end-users, addressing hardware, software, and network issues.
• Assist in the installation, configuration, and maintenance of computer systems and peripherals.
• Troubleshoot and resolve IT-related incidents and service requests in a timely manner.
• Support the IT team in managing network infrastructure and ensuring system security.
• Document technical issues and resolutions for future reference and training purposes.
• Participate in training sessions and continuously update technical knowledge on emerging IT trends.

Skills

IT basics

Hardware basics

Networking basics

Problem solving

Communication skills

Teamwork

Self-learning

Job description

Our client is offering an exciting IT Support Trainee position based in Tembisa . This hybrid role provides a fantastic opportunity for individuals looking to build a career in information technology support. You will be part of a dedicated team, assisting users with technical issues, maintaining IT systems, and learning the intricacies of network administration and hardware support. This role balances essential in-office collaboration with the flexibility of remote work, allowing you to develop both practical skills and adaptability. You will gain exposure to a wide range of IT challenges in a supportive learning environment.

Key Responsibilities

• Provide first-level technical support to end-users, addressing hardware, software, and network issues.
• Assist in the installation, configuration, and maintenance of computer systems and peripherals.
• Troubleshoot and resolve IT-related incidents and service requests in a timely manner.
• Support the IT team in managing network infrastructure and ensuring system security.
• Document technical issues and resolutions for future reference and training purposes.
• Participate in training sessions and continuously update technical knowledge on emerging IT trends.

Requirements

• A keen interest in IT and a basic understanding of computer hardware, software, and networking principles.
• Good problem-solving and analytical skills.
• Strong communication and interpersonal skills for effective user support.
• Ability to work collaboratively in a team setting and independently when required.
• Willingness to learn and adapt to new technologies and processes.
• Access to reliable internet for remote work components.

Benefits

• An annual stipend of R70,000, with performance-based increases.
• Exposure to a broad spectrum of IT infrastructure and support functions.
• Structured training and mentorship from experienced IT professionals.
• Hybrid work model offering flexibility and work-life balance.
• Opportunity to earn industry-recognized certifications.
• Potential for a permanent role within the IT department upon successful completion.