Trainee Technical Support Specialist

Placements24; Midrand; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive training

Mentorship

IT certifications

Career growth

Job summary

Placements24 is seeking motivated individuals for Trainee Technical Support Specialists in Midrand. This entry-level program offers hands-on IT support experience, training, and mentorship within a collaborative team.

You will help users with hardware, software, and network issues while gaining exposure to a broad range of IT systems. Ideal candidates have a high school diploma, a keen interest in technology, and strong communication skills.

Qualifications

• High school diploma or equivalent; IT certifications are a-plus.
• Strong interest in technology and a desire to learn.
• Good communication and interpersonal skills for user interaction.
• Basic understanding of computer hardware, Windows/macOS, and common software.

Responsibilities

• Provide first-level technical support to users experiencing hardware, software, or network issues.
• Troubleshoot and diagnose technical problems, escalating complex issues to senior technicians.
• Assist users with setup, installation, and configuration of software and hardware.
• Document all support requests, troubleshooting steps, and resolutions accurately in the ticketing system.
• Participate in ongoing training sessions to enhance technical skills and product knowledge.

Skills

Communication skills

Interest in technology

Willingness to learn

Education

High school diploma or equivalent

IT certifications (advantage)

Job description

About the Role

Our client is seeking eager and motivated individuals to join their esteemed organization as Trainee Technical Support Specialists in Midrand . This is an exceptional opportunity to kick-start your career in the IT sector, providing essential support and troubleshooting for clients. You will be part of a dynamic team dedicated to ensuring smooth technological operations and client satisfaction. This program is designed to provide comprehensive training and hands-on experience, setting you on a path to a rewarding career in technology, fostering a culture of learning and professional growth within a supportive work environment.

Key Responsibilities

• Provide first-level technical support to users experiencing hardware, software, or network issues.
• Troubleshoot and diagnose technical problems, escalating complex issues to senior technicians.
• Assist users with setup, installation, and configuration of software and hardware.
• Document all support requests, troubleshooting steps , and resolutions accurately in the ticketing system.
• Participate in ongoing training sessions to enhance technical skills and product knowledge.

Requirements

• High school diploma or equivalent qualification; relevant IT certifications are a plus.
• Strong interest in technology and a desire to learn.
• Good communication and interpersonal skills for effective user interaction.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications .
• Ability to follow instructions and work collaboratively in a team setting in Midrand .

Benefits

• Comprehensive paid training program provided by the client.
• Competitive starting salary with opportunities for advancement.
• Exposure to a wide range of IT technologies and systems.
• Mentorship from experienced IT professionals.
• Opportunity to gain industry-recognized certifications.