German-Speaking Retail Support Specialist

CB Talents SP; Johannesburg; On-site; ZAR 210,718 - 252,399; Full time

Benefits offered by this job

Monthly salary of R20,749

Medical aid for employee and dependents

Pension fund

Subsidised transport

Group life cover

Employee Assistance Programme (EAP)

Ongoing training and upskilling opportunities

Job summary

A customer service organization in Johannesburg seeks a German-speaking Customer Service Advisor focused on providing high-quality customer experiences. Responsibilities include managing escalated cases, ensuring compliance with service levels, and maintaining customer data. Candidates should have a minimum of 6 months of call center experience and fluency in German. The role offers a competitive salary of R20,749, medical aid, pension fund, and a supportive environment for career growth.

Qualifications

• Minimum of 6 months international call centre experience is essential.
• Able to work shifts aligned to European business hours.
• Self-motivated, reliable, and highly responsible.

Responsibilities

• Take ownership of high-profile and escalated customer cases.
• Manage work orders in line with business SLAs.
• Deliver excellent customer experiences at all times.

Skills

Fluency in German (spoken and written)

Customer-focused skills

Problem-solving skills

Education

Completed Grade 12

Job description

A customer service organization in Johannesburg seeks a German-speaking Customer Service Advisor focused on providing high-quality customer experiences. Responsibilities include managing escalated cases, ensuring compliance with service levels, and maintaining customer data. Candidates should have a minimum of 6 months of call center experience and fluency in German. The role offers a competitive salary of R20,749, medical aid, pension fund, and a supportive environment for career growth.