German-Speaking Retail Customer Service Advisor

CB Talents SP; Bloemfontein; On-site; ZAR 210,718 - 252,399; Full time

Benefits offered by this job

Medical aid for employee and dependents

Pension fund

Subsidised transport

Group life cover

Employee Assistance Programme (EAP)

Ongoing training and upskilling

Job summary

A customer service company is seeking a German-speaking Customer Service Advisor for their retail department in Bloemfontein. This role involves owning high-profile customer cases, providing excellent service, and collaborating in a supportive team culture. Candidates must have at least 6 months of international call center experience, be fluent in German, and complete Grade 12. The position offers a competitive monthly salary of R20,749 and benefits such as medical aid for dependents, pension fund, and ongoing training opportunities.

Qualifications

• Minimum of 6 months international call centre experience required.
• Ability to work shifts aligned to European business hours is essential.
• Strong problem-solving and customer-focused skills are needed.

Responsibilities

• Take ownership of high-profile and escalated customer cases.
• Ensure first contact resolution wherever possible.
• Communicate relevant campaign or process updates to colleagues and customers.
• Deliver excellent customer experiences at all times.

Skills

Fluent in German (spoken and written)

Problem-solving skills

Customer-focused skills

Reliability

Self-motivated

Education

Completed Grade 12

Job description

A customer service company is seeking a German-speaking Customer Service Advisor for their retail department in Bloemfontein. This role involves owning high-profile customer cases, providing excellent service, and collaborating in a supportive team culture. Candidates must have at least 6 months of international call center experience, be fluent in German, and complete Grade 12. The position offers a competitive monthly salary of R20,749 and benefits such as medical aid for dependents, pension fund, and ongoing training opportunities.