German-Speaking Retail Support Agent (On-site Durban)

CB Talents SP; Bethlehem; On-site; ZAR 210,718 - 252,399; Full time

Benefits offered by this job

Medical aid / insurance

Pension fund

Subsidised transport

Ongoing training and upskilling

Job summary

A customer service outsourcing provider in South Africa is looking for a German-speaking Customer Service Advisor to join their team in Bethlehem. This role involves managing customer cases, ensuring excellent service delivery, and working shifts aligned to European hours. Applicants should have at least 6 months of international call center experience and possess strong problem-solving skills. The position offers a competitive salary and a comprehensive benefits package including medical aid and transport subsidies.

Qualifications

• Minimum of 6 months international call centre experience required.
• Ability to work shifts aligned to European business hours.

Responsibilities

• Manage high-profile customer cases from start to resolution.
• Ensure excellent customer experiences at all times.
• Protect customer data and escalate issues as necessary.

Skills

Fluent in German

Problem-solving skills

Customer-focused skills

Self-motivated

Reliable

Education

Grade 12

Job description

A customer service outsourcing provider in South Africa is looking for a German-speaking Customer Service Advisor to join their team in Bethlehem. This role involves managing customer cases, ensuring excellent service delivery, and working shifts aligned to European hours. Applicants should have at least 6 months of international call center experience and possess strong problem-solving skills. The position offers a competitive salary and a comprehensive benefits package including medical aid and transport subsidies.