German-Speaking Customer Support Advisor | Global Inbound

Concentrix; Durban; On-site; ZAR 243,734 - 291,945; Full time

Benefits offered by this job

Monthly salary of R24 000.

Medical aid for employee and dependents

Pension Fund

Subsidised transport

Fantastic Employee Assistance Programme

Team building and upskill training opportunities

Relocation package for candidates outside KZN

Job summary

A global customer-centric company in Durban is seeking a Customer Service Advisor fluent in German to deliver exceptional customer experiences through inbound calls. Responsibilities include handling orders, managing payments, and ensuring high-quality service. The ideal candidate will have at least 6 months of contact centre experience and be self-motivated. The role supports a lifestyle with competitive salary and comprehensive benefits, including medical aid, pension fund, and team building opportunities.

Qualifications

• Minimum 6 months of experience in a contact centre environment.
• Ability to work rotating shifts.
• Proven track record of meeting performance targets.

Responsibilities

• Handle product orders and payments efficiently.
• Actively work towards performance-based targets.
• Manage escalated cases from start to finish.
• Maintain compliance with company standards.
• Ensure excellent customer experience at all times.

Skills

Fluent in German (B2 level)

International contact centre experience

Self-motivated and highly responsible

Strong attention to detail

PC Literate (Speed, accuracy and navigation)

Job description

A global customer-centric company in Durban is seeking a Customer Service Advisor fluent in German to deliver exceptional customer experiences through inbound calls. Responsibilities include handling orders, managing payments, and ensuring high-quality service. The ideal candidate will have at least 6 months of contact centre experience and be self-motivated. The role supports a lifestyle with competitive salary and comprehensive benefits, including medical aid, pension fund, and team building opportunities.